Fred V. Whitmore
Atlanta,GA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe’s
10.2020 - 05.2021
- Management of daily operations
- Assist in controlling inventory levels to minimize overstocks and out of stocks Managing performance Overseeing inventory of all departments and product purchases Work with store teammates to identify the root cause of issues and inefficiencies
- Work area maintained appropriately to ensure a safe work environment Responsible for efficient and effective delegation of duties to achieve maximum performance
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Housekeeping Manger/Landry manger
Atlanta Marriott Marquis
07.1998 - 03.2020
- Effectively influenced and lead the Housekeeping Department (Housekeeping, Public Space,
- Laundry, Spa, and Recreation) associates by placing emphasis on guest satisfaction, productivity, continuous improvement, communication, opportunity response, and associate engagement
- Continuously focused on improvement of scores in several critical Hotel and Housekeeping department service measurements: o Overall Satisfaction: +8.5
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
- Assisted in development and implementation of faculty development plans.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Improved policies and procedures to maximize student safety and campus security.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Prepared and administered budget of $Amount for campus with Number students.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Hotel, Restaurant, and, Management
Hospitality Management - Business Management
05.1998
Skills
- Sales Techniques
- Billing
- Corrective Actions
- Store Opening and Closing
- Shift Scheduling
- Operations Oversight
- Shoplifter Detention
- Incident Reports
- Organizational Structuring
- Human Resource Policies
- Vendor Management
- P&L Administration
- Sales Expertise
- Order Management
- Waste Management and Reduction
- Capital Expenditures Oversight
- Budgeting and Cost Control
- Desktops, Laptops and Mobile Devices
- Customer Experience
- Payroll Administration and Timekeeping
- Process Improvement
- Management Training
- Employee Scheduling
- Kronos Timekeeping
- Improve Performance
- Coaching and Mentoring
- New Hire Training
- Program Administration
- Strategize Business Plans
- Answering Customer Questions
- Attention to Detail
- Product and Service Sales
- Transaction Processing
- Customer Relations
- Budget Controls
- Team-Building Exercises
- Sales Promotion
- Cost Control
- Inventory Tracking and Management
- Retail Effectiveness
- Hiring and Training
- Leadership
- Mathematical Calculation and Reasoning
- Customer Service
- Inventory Counting
- Inventory Control
- Staff Supervision
- Oversee Administrative Functions
- Goals and Performance
- Staff Management
- Stock Management
- Manage Operations
- Pricing and Markdowns
- Business Leadership
- Customer Service Management
- Stock Rotation
- Develop Policies
- Assignment Delegation
- Work Planning and Prioritization
- Time Management
- Verbal and Written Communication
- Strategic Planning
- Finance and Accounting Oversight
- Mathematical Calculation and Reasoning
- Customer Service
- Inventory Counting
- Inventory Control
- Staff Supervision
- Oversee Administrative Functions
- Goals and Performance
- Staff Management
- Stock Management
- Manage Operations
- Pricing and Markdowns
- Business Leadership
- Customer Service Management
- Stock Rotation
- Develop Policies
- Assignment Delegation
- Work Planning and Prioritization
- Time Management
- Verbal and Written Communication
- Strategic Planning
- Finance and Accounting Oversight
Accomplishments
- Intent to Recommend: +6.7 o Staff Service Overall: +5.1 o Room Cleanliness: +9.1 o Maintenance and Upkeep: +13 Coordinated implementation of next Generation Housekeeping Application (REX) and instituted policies and practices that were proactive, strategic, and informative to several intra-and interdepartmental teams
- Activated and maintained new television training program using videos, presentations, and slide shows containing informational updates, training topics, and departmental or hotel areas of focus
- Facilitated and supervised the completion during renovation of over 400 rooms during the final stages of hotel room renovation
- Appointed to lead other managers, supervisors, and associates as Atlanta Housekeeping Council
- Chair, a Voyager and property Breakthrough Leadership Coach, and Annual Children’s Miracle
- Network Talent Show Planning Committee Co-Chair
- Effectively influenced and lead over 150 housekeeping, laundry, fitness center, and spa associates Launched, facilitated, and maintained a property-specific supervisor iPad inspection system aimed at increasing room cleanliness scores and organizing employee specific data
- Optimized Housekeeping department staffing and efficiency to ensure adequate coverage while also using 1,800 hours less than budgeted
- Chosen to help lead property with the launch of the Marriott Art of Hosting program as well as creating a “Weekly Theme” calendar a property coach
- Chosen to create, organize, and present Breakthrough Leadership Training designed for new managers as a property BLT training coach.
Certification
Breakthrough Leadership Coach | Property Management Systems (Fieldglass, Hot Shop, MARSHA,
ATLAS, MICROS, PMS, FOSSE, Guest ware /GXP and Givex) | Completed Marriott Spirit
Leadership/STAR Interview Training | Marriott Spirit to Serve Awards | Advanced Microsoft Office
Applications
Affiliations
Accomplished professional with strong leadership and teambuilding skills. Experienced in delivering
excellent customer service in a variety of administrative and housekeeping management positions.
Experienced in planning, implementing, and monitoring new and existing service programs.
Exceptional interpersonal communication skills, both written and verbal.
Able to effectively multi-task in a fast-paced office/service environment.
Motivated to achieve goals and deadlines in a timely manner.
Accomplished mentor and trainer, skilled at developing associate teams and optimizing individual
talents using creativity and enthusiasm.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Community involvement
March of Dimes
Red Cross
Feed the Homeless
AAU coaching
Timeline
Assistant Store Manager - Lowe’s
10.2020 - 05.2021
Housekeeping Manger/Landry manger - Atlanta Marriott Marquis
07.1998 - 03.2020
Tuskegee University - Bachelor of Science, Hotel, Restaurant, and, Management
Tuskegee University - Hospitality Management , Business Management
Breakthrough Leadership Coach | Property Management Systems (Fieldglass, Hot Shop, MARSHA,
ATLAS, MICROS, PMS, FOSSE, Guest ware /GXP and Givex) | Completed Marriott Spirit
Leadership/STAR Interview Training | Marriott Spirit to Serve Awards | Advanced Microsoft Office
Applications
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