Fred Wylie
Lubbock,United States
Summary
Dynamic and results-driven professional with extensive experience at Marco Pizza Co, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts effectively. Skilled in money handling and training staff, fostering a motivated team environment that consistently meets performance goals.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
3
3
years of professional experience
Work History
Production Lead
McDonald's
11.2025 - Current
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on equipment usage and production techniques.
- Streamlined workflow processes, enhancing overall efficiency in production line activities.
- Conducted regular inspections to identify areas for improvement and implement corrective actions.
- Coordinated inventory management, optimizing stock levels to prevent shortages and overages.
- Facilitated cross-functional communication between production and logistics teams to enhance coordination.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Planned, scheduled, and delegated daily work to team of employees.
Assistant Manager
Marco Pizza Co
02.2023 - 11.2025
- Supported daily operations by assisting in team coordination and task prioritization.
- Assisted in training new staff on operational procedures and company policies.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Maintained accurate inventory records using management software for tracking supplies.
- Responded to customer inquiries, ensuring a positive experience through effective communication.
- Conducted routine quality checks to uphold service standards and compliance requirements.
- Participated in team meetings to share insights and contribute to operational improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Shift Leader
Whataburger
08.2022 - 02.2023
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored new team members on operational procedures and safety protocols.
- Improved team productivity by implementing streamlined processes for order fulfillment.
- Coordinated with management to facilitate inventory control and minimize stock discrepancies.
- Conducted regular performance evaluations, providing feedback to enhance team effectiveness.
Education
BBA - Finance
Texas Tech University
Lubbock, TX05-2026
Wylie High School
Abilene, TX05-2022
Skills
- Quality control
- Team coordination
- Quality assurance
- Manufacturing operations
- Workflow management
- Production scheduling
- Operations management
- Health and safety compliance
- Equipment operation
- Product line analysis
- Employee appraisals
- Standard operating procedures
- Logistics
Timeline
Production Lead
McDonald's
11.2025 - Current
Assistant Manager
Marco Pizza Co
02.2023 - 11.2025
Shift Leader
Whataburger
08.2022 - 02.2023
BBA - Finance
Texas Tech University
Wylie High School