Overview
Work History
Education
Skills
Timeline
Generic

Freda Appiah

Toronto,Canada

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Ontario Duct Cleaning
05.2023 - Current


  • Managed the office and staff.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintain filing systems and office supplies.
  • Provide general support and information.
  • Assist with reports, invoices, and projects.

Costumer Service Representative

Home Depot
04.2021 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided excellent customer-centric services to ensure success.
  • Managed department operations.
  • Managed and tracked daily inventory.

Support Worker

Community Living Toronto
01.2019 - 03.2021
  • Provided compassionate assistance to individuals with intellectual disabilities.
  • Delivered emotional support, aided in personal care, facilitated community engagement, and contributed to personalized care plans.
  • Promoted independence and ensured the well-being of clients.

Employee Supervisor

Food Basics
06.2017 - 01.2019
  • Developed employee skills through targeted training programs and coaching sessions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed inventory, merchandise, and team tasks.

Education

Bachelor of Arts - Interdisciplinary Social Science

York University
Toronto, Ontario
05.2023

Skills

  • Customer Service and Interpersonal skills
  • Leadership and Management skills
  • Great communication skills
  • Multi-tasking
  • Great time management kills
  • Detail-oriented
  • Team Player
  • Bilingual: English, Akan (Twi) language
  • First Aid Certification

Timeline

Administrative Assistant

Ontario Duct Cleaning
05.2023 - Current

Costumer Service Representative

Home Depot
04.2021 - 05.2023

Support Worker

Community Living Toronto
01.2019 - 03.2021

Employee Supervisor

Food Basics
06.2017 - 01.2019

Bachelor of Arts - Interdisciplinary Social Science

York University

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Freda Appiah