Freda Appiah
Toronto,Canada
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Ontario Duct Cleaning
05.2023 - Current
- Managed the office and staff.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintain filing systems and office supplies.
- Provide general support and information.
- Assist with reports, invoices, and projects.
Costumer Service Representative
Home Depot
04.2021 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer-centric services to ensure success.
- Managed department operations.
- Managed and tracked daily inventory.
Support Worker
Community Living Toronto
01.2019 - 03.2021
- Provided compassionate assistance to individuals with intellectual disabilities.
- Delivered emotional support, aided in personal care, facilitated community engagement, and contributed to personalized care plans.
- Promoted independence and ensured the well-being of clients.
Employee Supervisor
Food Basics
06.2017 - 01.2019
- Developed employee skills through targeted training programs and coaching sessions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Boosted team performance by developing customer service training materials and conducting service training.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed inventory, merchandise, and team tasks.
Education
Bachelor of Arts - Interdisciplinary Social Science
York University
Toronto, Ontario05.2023
Skills
- Customer Service and Interpersonal skills
- Leadership and Management skills
- Great communication skills
- Multi-tasking
- Great time management kills
- Detail-oriented
- Team Player
- Bilingual: English, Akan (Twi) language
- First Aid Certification
Timeline
Administrative Assistant
Ontario Duct Cleaning
05.2023 - Current
Costumer Service Representative
Home Depot
04.2021 - 05.2023
Support Worker
Community Living Toronto
01.2019 - 03.2021
Employee Supervisor
Food Basics
06.2017 - 01.2019
Bachelor of Arts - Interdisciplinary Social Science
York University
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