Freda Armstrong
Falling Waters,WV
Summary
Seasoned Business Analyst with over 10 years of success in the health insurance industry, specializing in business and systems requirements, user acceptance testing, process documentation, and end-user training. Expertise includes translating complex data into actionable insights that drive efficiency and enhance operational performance. Recognized for leveraging past experiences to inform strategic decision-making and foster continuous improvement initiatives. Committed to delivering high-quality solutions that align with organizational goals and enhance stakeholder satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Broker Contracting & Compliance Senior Business Analyst
CareFirst BlueCross BlueShield
Owings Mills, Maryland
11.2014 - 12.2021
- Company Overview: Positions of progressive responsibility at CareFirst since March 1990.
- Excel at identifying risks and proposing mitigating actions
- Consistently pursue new skills to produce deliverables that meet goals
- Positions of progressive responsibility at CareFirst since March 1990.
Sales Training Project Manager
CareFirst BlueCross BlueShield
06.2004 - 11.2014
- Company Overview: Positions of progressive responsibility at CareFirst since March 1990.
- Positions of progressive responsibility at CareFirst since March 1990.
- Promoted to Senior Project Manager in June 2012
Various Functions Within Operations, Including Customer Service, Trainer, Quality Assurance, and EDI Business Analyst
CareFirst BlueCross BlueShield
03.1990 - 05.2004
- Company Overview: Positions of progressive responsibility at CareFirst since March 1990.
- Positions of progressive responsibility at CareFirst since March 1990.
Education
General Studies - Business courses
University of Phoenix
Practical English and the Command of Words -
The English Language Institute of America
Skills
- Microsoft Office
- Callidus Producer Management
- Snag-It
- Salesforce
- Access Databases
- SharePoint Database Administrator
- Information Mapping
- PeopleSoft Learning Management System
- Webinar/Online Conferencing
- Adobe Captivate
- Medical terminology
- ICD-10
- Training Program Design
- Training Curriculum Development
- Documentation Maintenance
- Vendor Relationship Management
- Facility Coordination
- Project Management
- Business Requirements Design
- Data Management
- Software Testing
- Data Reporting
Certification
- American Management Association, Comprehensive Project Management Workshop
- Keane’s Productivity (Project) Management Training Certificate
- American Society of Training and Development (ASTD)
- Langevin Learning Services, Certified Master Trainer
- Maryland and West Virginia Life & Health Insurance Licenses
- General Studies, Business courses, University of Phoenix
- The English Language Institute of America; Practical English and the Command of Words, completed with creditable merit
Timeline
Broker Contracting & Compliance Senior Business Analyst
CareFirst BlueCross BlueShield
11.2014 - 12.2021
Sales Training Project Manager
CareFirst BlueCross BlueShield
06.2004 - 11.2014
Various Functions Within Operations, Including Customer Service, Trainer, Quality Assurance, and EDI Business Analyst
CareFirst BlueCross BlueShield
03.1990 - 05.2004
Practical English and the Command of Words -
The English Language Institute of America
General Studies - Business courses
University of Phoenix
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