Freda Chaney
Houston,TX
Summary
At Whataburger, I spearheaded initiatives that enhanced operational efficiencies and fostered a positive work culture, leading to a sales increase from $5.3 million to $7.4 million in six years. My leadership skills, coupled with a knack for technology adoption, significantly improved team performance and customer satisfaction. I excel in strategic planning and employee development, having trained over 10 managers to become Operating Partners.
Overview
11
11
years of professional experience
Work History
Training Operating Partner
Whataburger
03.2014 - Current
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Championed the adoption of advanced technology solutions, enhancing process automation efforts while improving operational efficiencies across the organization.
- Directed an outstanding team, encouraging collaborative efforts and consistent enhancement.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Recruited and hired qualified candidates to fill vacancies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
Education
Bachelor Of Business Administration And Management - Business Administration
University of Phoenix
Houston, TXSkills
- Trained and developed 10 managers to become Operating Partners
- Increased sales in the same store unit year over year, from $53 million to $74 million in 6 years
- Developed and promoted over 50 family members to team leaders, and over 100 team leaders to managers
- I have broken multiple sales records
- I have been the OP of the quarter at least five times over the years
Timeline
Training Operating Partner
Whataburger
03.2014 - Current
Bachelor Of Business Administration And Management - Business Administration
University of Phoenix
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