Freda Chaney
Houston,TX
Summary
At Whataburger, I spearheaded initiatives that enhanced operational efficiencies and fostered a positive work culture, leading to a sales increase from $5.3 million to $7.4 million in six years. My leadership skills, coupled with a knack for technology adoption, significantly improved team performance and customer satisfaction. I excel in strategic planning and employee development, having trained over 10 managers to become Operating Partners.
Overview
11
11
years of professional experience
Work History
Training Operating Partner
Whataburger
Houston, TX
03.2014 - Current
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Championed the adoption of advanced technology solutions, enhancing process automation efforts while improving operational efficiencies across the organization.
- Directed an outstanding team, encouraging collaborative efforts and consistent enhancement.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Recruited and hired qualified candidates to fill vacancies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
Education
Bachelor Of Business Administration And Management - Business Administration
University of Phoenix
Houston, TXSkills
- Trained and developed 10 managers to become Operating Partners
- Increased sales in the same store unit year over year, from $53 million to $74 million in 6 years
- Developed and promoted over 50 family members to team leaders, and over 100 team leaders to managers
- I have broken multiple sales records
- I have been the OP of the quarter at least five times over the years
Timeline
Training Operating Partner
Whataburger
03.2014 - Current
Bachelor Of Business Administration And Management - Business Administration
University of Phoenix