Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Freda Grant

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Accountant/Administrative Assistant

Royal Black Studios
06.2020 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Tax Preparer/Administrative Assistant

Mr. George McEachin
10.2017 - 05.2020
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.

Administrative Assistant/Customer Service Representative

House Of Serene
03.2015 - 09.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Tax Preparer

Jackson Hewitt
01.2009 - 05.2014
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Communicated with clients regarding tax situations, guiding financial decisions.
  • Developed tax plans and projections to help clients meet objectives.
  • Analyzed financial documents to accurately reflect client information on tax returns.

Income Tax Preparer

Jackson Hewitt
12.2005 - 04.2009
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.

Education

Certification Of Completion - Tax Preparation

Jackson Hewitt Training Center
Colonial Heights, VA
12.2014

No Degree - Accounting And Business Management

J Sargeant Reynolds Community College
Richmond, VA
05.2009

Certification Of Completion - Medical Terminology

Southside Virginia Community College
Alberta, VA
05.2005

Skills

  • Customer Service
  • Multi-Line Phone Systems
  • Administrative Support
  • Document Retrieval
  • PC Proficiency
  • Complex Problem-Solving
  • Typing Proficiency
  • Recordkeeping

Additional Information

Contacts and References will be supplied upon request.

Timeline

Accountant/Administrative Assistant

Royal Black Studios
06.2020 - 06.2023

Tax Preparer/Administrative Assistant

Mr. George McEachin
10.2017 - 05.2020

Administrative Assistant/Customer Service Representative

House Of Serene
03.2015 - 09.2017

Tax Preparer

Jackson Hewitt
01.2009 - 05.2014

Income Tax Preparer

Jackson Hewitt
12.2005 - 04.2009

Certification Of Completion - Tax Preparation

Jackson Hewitt Training Center

No Degree - Accounting And Business Management

J Sargeant Reynolds Community College

Certification Of Completion - Medical Terminology

Southside Virginia Community College
Freda Grant