FREDA HAWKINS
MOUNDSVIEW ,MN
Summary
Driven professional with a proven track record at MHealth Fairview, enhancing patient experience through efficient registration and appointment scheduling. Excelled in HIPAA compliance and customer service, significantly improving workflow and patient data accuracy. Demonstrates strong organization and effective communication, ensuring seamless support to healthcare teams and patients alike. Healthcare professional prepared for patient access roles, bringing thorough knowledge of patient registration and insurance verification. Proven track record in improving patient intake processes and enhancing service quality. Valued team player with strong focus on collaboration and adaptability in dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Registration
MHealth Fairview
03.2015 - Current
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
- Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
Education
High School Diploma -
West Side Leadership Academy
Gary IN06.1980
Skills
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Microsoft Office
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Follow-up skills
- Customer Service
- Multitasking and Organization
- Money Handling
- Patient check-in
Certification
- Accounting 1982
Timeline
Patient Access Registration
MHealth Fairview
03.2015 - Current
High School Diploma -
West Side Leadership Academy
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