Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Freda Kennedy

Chicago,IL

Summary

Dedicated 10 years+ to community service communicating with empathy to the public. Serving with a positive attitude at all times also punctual, hard working passionate with a desire to improve.

Overview

6
6
years of professional experience

Work History

Library Page

City Of Chicago -Public Library (Douglass Branch)
10.2023 - Current
  • Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
  • Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
  • Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
  • Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
  • Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.
  • Performed routine clerical tasks including data entry, filing, photocopying, and record keeping, streamlining daily operations.
  • Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
  • Conducted regular audits of library holdings to identify damaged or outdated materials for removal or replacement.
  • Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
  • Maintained confidentiality when handling patron information, adhering to strict privacy policies and promoting trust in library services.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Managed approximately 30 or more incoming calls. Answered patron questions in-person or by phone regarding library services and resources.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Maintained secure environment by monitoring visitors at front desk.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
  • Maintained and updated patron records in library system database.

Enumerator

U.S. Census Bureau ACO 2559
07.2020 - 10.2020
  • Visit assigned neighborhoods and knock on doors of households that have not yet participated in the Census
  • Interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers
  • Use smartphones provided by the Census to record information
  • Maintain and submit records of hours worked, miles driven, and expenses incurred on the job
  • Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions
  • Attend team meetings and communicate with other Census takers via phone.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Coded data from participant interviews.
  • Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
  • Planned efficient visitation routes by studying maps of assigned areas, reaching more than Numbered community households per day.

Mail Handler Asst.

United States Postal service
01.2018 - 06.2018
  • Preparing large batches of mail for distribution
  • Sorting and canceling mail using relevant machinery.
  • Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Stamped sealed and sorted mail for delivery to other branches.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Operated various types of machinery used in the mail handling process safely and efficiently.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.

Education

Diploma - Afro Literature

Hugh Manley high school
Chicago, IL
06.1995

Skills

  • High moral character and integrity
  • Compassion
  • Good judgment
  • High degree of emotional self control
  • Empathy and sensitivity
  • Intelligence
  • Good communication skills
  • Self Confidence
  • Strong desire to serve the Community
  • Material Shelving

  • Patron Registration
  • Shelf Reading
  • Circulation Desk
  • Patron Relations

Awards

Serving as an election Judge:

Completion of e-learning program for board of elections. 2008-Present

Family start program training Chicago IL, 2004

3 outstanding employee awards for service Certificate for parent education program birth through 7 years old

65 hours of volunteer services @Rush Presbyterian Hospital,

Chicago IL 30th Annual 5k, Hunger Walk Volunteered @ at The Greater Chicago Food Depository, Chicago IL 2015

Timeline

Library Page

City Of Chicago -Public Library (Douglass Branch)
10.2023 - Current

Enumerator

U.S. Census Bureau ACO 2559
07.2020 - 10.2020

Mail Handler Asst.

United States Postal service
01.2018 - 06.2018

Diploma - Afro Literature

Hugh Manley high school

Similar Profiles

CREATE PROFILE
Freda Kennedy