Summary
Overview
Work History
Education
Skills
Timeline
Generic

Freda Lamkin

Copperas Cove,TX

Summary

To become a dedicated and valuable team member within this organization.

v More than six years of experience in Customer Service and Escalation Management experience. v Reliable, ethical team member with great initiative, and determination. Quality-focused experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.

Overview

30
30
years of professional experience

Work History

Data Entry Operator

Akima
Fort Cavazos, Texas
10.2021 - Current
  • Organized paper documents into digital filing system for easy access.
  • Managed workflow processes related to document management tasks efficiently.
  • Verified accuracy of data entered by comparing it to source documents.
  • Reviewed source documents for completeness prior to entering them into the database.
  • Generated reports based on collected data for management review purposes.
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Performed basic administrative duties such as filing, copying, scanning.
  • Created spreadsheets to track customer orders and shipping information.
  • Inputted customer data into computer database accurately and quickly.
  • Maintained confidentiality of sensitive information while entering data into system.
  • Updated existing data records and deleted unnecessary files.
  • Maintained accurate logs of all activities performed in the course of daily work.
  • Compiled data from source documents prior to data entry.
  • Analyzed and processed current data records to provide detailed reports.
  • Identified, corrected, and reported data entry errors.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Adjusted settings for format, page layout and line spacing.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Secured essential information and data by running database backups.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.

Home Health Aide

Texas Home Health
Waco, Texas
08.2019 - 05.2021
  • Assisted in ambulation and exercise routines for clients.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Prepared meals and snacks according to prescribed diets.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Transported clients to doctor appointments and social events.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Provided companionship and monitored health condition of clients.
  • Assisted clients with bathing, dressing and incontinence care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Documented care provided and submitted notes to supervisor.
  • Helped client with medication self-administration.
  • Assisted with client personal care needs to foster independence and well-being.
  • Recognized emergency situations and implemented appropriate procedures.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Improved patient outlook and daily living through compassionate care.

Domestic Engineer

unemployed
Copperas Cove, Texas
04.2013 - 08.2019

Customer Service Representative

West Telemarketing
Killeen, Texas
02.2011 - 04.2013
  • Implemented innovative methods for streamlining the customer service process.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.

Juvenile Detention Officer

north las vegas juvenile detention center
North Las Vegas, Nevada
02.2004 - 03.2009
  • Reported incidents of misconduct or violations of policy to supervisors.
  • Organized educational programs for detained juveniles to help them prepare for life after release from detention centers.
  • Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
  • Informed detained youths about available services that could assist them upon release.
  • Ensured a safe environment was maintained within the facility at all times.
  • Encouraged positive behaviors among detained juveniles through rewards systems.
  • Maintained records of individual detainees' progress and behavior while in custody.
  • Adhered to all laws pertaining to the confinement of minors in a detention center.
  • Facilitated communication between detainees and their families when appropriate.
  • Provided emotional and physical support to juveniles in detention facilities.
  • Provided guidance regarding legal rights and responsibilities of juvenile offenders.
  • Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
  • Supervised recreational activities for detained juveniles.
  • Assisted in developing rehabilitation plans for juvenile offenders.
  • Helped facilitate transition back into society by providing resources such as job placement assistance or housing referrals.
  • Completed daily reports.
  • Followed medical orders and dispensed medications, when needed.

Assistant Store Manager

Lane Bryant Mall
Killeen
01.1995 - 01.2001
  • Responsible for Clerical daily deposit verification and balancing
  • Responsible for ensuring all cashier bags are accurate with bag balances
  • Responsible to ensure clerical staff has adequate change available in cash bags
  • Perform job duties in a manner consistent with organization and departmental safety policies and procedures
  • Perform other position appropriate duties as required in a competent, professional and courteous manner
  • Performed necessary customer service responsibilities regarding billing and coverage issues to satisfy both client and business expectations
  • Handled monetary transactions with accuracy and efficiency
  • Mediated client satisfaction with sales professionals
  • Researched availability and features of requested merchandise for clients to ensure dedicated service
  • Promoted special pricing and promotions for elite status clients to generate increased and continuous business for the organization
  • Negotiated client issues with billing disputes and plan changes for Corporate Businesses and maintained options specific to each client in order to reach agreed upon goals to satisfy the client as well as the business
  • Advanced to Lead Retail Associate responsible for opening and closing store procedures as well as scheduling employee work hours and completing managerial paperwork as required to be met by the company requirements
  • Register and update all new and existing customers information
  • Schedule healthcare appointments and specialty visits
  • Answer questions, handle complaints, troubleshoot customers issues on their accounts and provide information on their behalf.

Education

Bachelor of Science in Criminal Justice -

Grantham University
03.2017

Associates of Applied Science in Criminal Justice -

Central Texas College
Killeen, TX

Skills

  • Data Collection
  • Error Detection
  • Data Entry
  • Information Verification
  • Spreadsheet Management
  • Data auditing

Timeline

Data Entry Operator

Akima
10.2021 - Current

Home Health Aide

Texas Home Health
08.2019 - 05.2021

Domestic Engineer

unemployed
04.2013 - 08.2019

Customer Service Representative

West Telemarketing
02.2011 - 04.2013

Juvenile Detention Officer

north las vegas juvenile detention center
02.2004 - 03.2009

Assistant Store Manager

Lane Bryant Mall
01.1995 - 01.2001

Bachelor of Science in Criminal Justice -

Grantham University

Associates of Applied Science in Criminal Justice -

Central Texas College

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Freda Lamkin