Summary
Overview
Work History
Education
Skills
Timeline
Barista
Freda Moreno

Freda Moreno

Waianae,HI

Summary

Enthusiastic Team Member eager to contribute to business success. Experience providing quality work to exceed expectations . Always remaining teachable. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

17
17
years of professional experience

Work History

Open Clerk/Dispatcher Office/Hospitality Team Member

Hawaii Care And Cleaning
Lahaina, HI
09.2023 - 03.2024
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Compiled customer information into organized databases for easy access.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Answered telephones, directed calls and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Trained staff members to perform work activities and use computer applications.
  • Delivered messages and ran errands.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Communicated effectively with team members to ensure smooth operations during peak hours.

Room Attendant/Team Leader

Alacrity Employment Services
Kilauea, HI
09.2022 - 09.2023
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Ensured that all appliances were in proper working order by testing them regularly.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
  • Assisted other departments with special projects when asked by the supervisor or manager.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Delivered extra linens, paper products and toiletries to guests.
  • Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
  • Managed linen cart by keeping neat and organized.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Reported damage or theft of hotel property to management.

Bible School

Adult Teen Challenge
Hilo, HI
09.2021 - 09.2022
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Time Management
  • Developed and Applied 42 Character Qualities that would help through our daily lives
  • Community Interaction
  • Obedient to our LEADERS and Staff Personel
  • Implement our Religion Practices to better my life and become a positive example for others to see that positive change is possible

Community Work Volunteer

Self-employeed
Waianae, HI
07.2018 - 09.2021
  • Assisted with organizing and conducting community events such as food drives, fundraisers, and health fairs.
  • Provided support to local organizations in the form of volunteer hours for projects like painting, cleaning up parks, and helping at homeless shelters.
  • Collaborated with other volunteers to plan activities that contributed to the well-being of disadvantaged members of the community.
  • Assist in cleaning homes to be ready for Inspections
  • Cook and prepared meals
  • Inspirational group speaking for those who needed positive communication and someone they could confide in
  • Provided transportation services for those who needed help getting around town.
  • Helped coordinate clothing drives and donation centers providing free items to those in need.

Commercial Cleaner/Supervisor

Shiny Floors
Honolulu, HI
07.2014 - 07.2018
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Maintained janitorial closets stocked with supplies for daily use.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Responded to emergency spills quickly to minimize the damage caused by the spillage.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Inspected facilities regularly to identify potential safety hazards or areas that need attention.
  • Reported any damages or malfunctions observed while performing duties to supervisor.
  • Kept records of hours worked, supplies used, and tasks completed each day.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created inventory checklists and stocked housekeeping carts.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Notified managers of repair needs or additions to building operating systems.
  • Stripped, sealed and polished floors.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.

Property Manager

Thompson National Properties, LLC
Irvine, CA
07.2010 - 02.2012
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Updated tenant and unit information to keep current in housing database.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Property Manager/Office Manager

CBRE
Honolulu, HI
04.2009 - 07.2010
  • Organized and maintained all tenant files, documents, and other records in accordance with company policy.
  • Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
  • Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
  • Coordinated with contractors for repairs, renovations or other services as needed.
  • Conducted regular property inspections to ensure compliance with safety regulations and local ordinances.
  • Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
  • Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
  • Managed daily operations of the office; coordinated meetings between staff members as needed.
  • Assisted in developing new policies or procedures related to leasing activities or office administration duties.
  • Performed administrative tasks such as data entry into spreadsheets or databases.
  • Reviewed contracts submitted by vendors prior to approval by management team.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Filtered emails based on importance and escalated issues to leadership.
  • Automated office operations by managing client correspondence and data communications.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Property Manager

Grubb & Ellis
Honolulu, HI
01.2007 - 04.2009
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Updated tenant and unit information to keep current in housing database.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Prepared and submitted monthly tenant visit logs.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.

Education

Leadership Development - LeaderShip Development

Leadership Development
Honolulu
03-2007

High School Diploma

Adult And Community Education, Columbus City Schools
Waipahu, HI
03-2005

Some College (No Degree) - Medical Assisting

Hawaii Medical College
Honolulu, HI

Skills

  • Information Security
  • Cash Management
  • Administrative Support
  • Database entry
  • Bookkeeping
  • Research
  • Correspondence Writing
  • Quality Control
  • Spreadsheet development
  • File Maintenance
  • Telephone Etiquette
  • Administrative tasks
  • Document Management
  • Scanning and copying
  • Meeting Coordination
  • Calendar Management
  • Cash Handling
  • Schedule and calendar management
  • Basic accounting
  • Relationship Building
  • Confidentiality
  • Customer Satisfaction
  • Quality Management
  • Handling payments
  • Verbal and writing communication
  • Peer relationships
  • Operations Support
  • Database Management

Timeline

Open Clerk/Dispatcher Office/Hospitality Team Member

Hawaii Care And Cleaning
09.2023 - 03.2024

Room Attendant/Team Leader

Alacrity Employment Services
09.2022 - 09.2023

Bible School

Adult Teen Challenge
09.2021 - 09.2022

Community Work Volunteer

Self-employeed
07.2018 - 09.2021

Commercial Cleaner/Supervisor

Shiny Floors
07.2014 - 07.2018

Property Manager

Thompson National Properties, LLC
07.2010 - 02.2012

Property Manager/Office Manager

CBRE
04.2009 - 07.2010

Property Manager

Grubb & Ellis
01.2007 - 04.2009

Leadership Development - LeaderShip Development

Leadership Development

High School Diploma

Adult And Community Education, Columbus City Schools

Some College (No Degree) - Medical Assisting

Hawaii Medical College

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Freda Moreno