Freda Oregon
Belleville,IL
Summary
Proven leader with a track record of optimizing team resources and enhancing operational efficiency at Belleville Public Library. Excelled in process improvement and fostering strong team collaboration, significantly contributing to meeting and exceeding company objectives. Skilled in records management and interpersonal relations, demonstrating a proactive approach to problem-solving and customer satisfaction. Experienced Assistant Supervisor bringing 7 years of Public Library experience. Proficient in managing people and resources to accomplish challenging objectives. Energetic Assistant Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Supervisor Youth Dept.
Belleville Public Library
12.2008 - 06.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Case Assistaint
Catholic Social Services
09.2001 - 09.2003
- Improved internal processes through regular reviews of office procedures, identifying inefficiencies and implementing solutions accordingly.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a proactive approach to problemsolving.
- Increased efficiency in case management through diligent attention to detail and thorough recordkeeping.
- Assisted with trial preparations, including exhibit organization and witness coordination, ensuring smooth courtroom proceedings for clients'' benefit.
- Enhanced client experience by efficiently managing case files and promptly addressing inquiries.
- Maintained client confidentiality at all times, preserving trust and upholding ethical standards within the firm.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Attended court hearings and depositions to take notes and document proceedings.
- Created weekly, monthly, and quarterly expense reports.
- Supervising visits between parents & children.
- Taking child shopping for personal items at different stores & physician appointments. .
- Pick up the children that have ran away and take them to a children facility in or out of town.
Education
No Degree - Vocational Business/Office
Bits & Bytes Training
Belleville, IL01.1995
No Degree - Elementary School Teaching
Southern Illinois University Edwardsville
Edwardsville, IL08.1983
High School Diploma -
East Side High School
East Saint Louis, IL05.1981
Skills
- Records Management
- Training and mentoring
- Technical knowledge
- Sales Support
- Task Delegation
- Process Improvement
- Process updates
- Policy Enforcement
- Expense Tracking
- Processes and procedures
- Inventory Control
- Schedule development
- Computer Skills
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- Good Judgment
- Work Planning and Prioritization
- Scheduling and Coordinating
- Problem Resolution
- Interpersonal Relations
- Schedule oversight
- Project Planning
- Decision-Making
- MS Office
- Schedule Management
- Performance Tracking and Evaluation
- Shift Scheduling
- Customer Relationship Management
- Positive Attitude
- Problem-Solving
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent Communication
Certification
- Certified Illinois Passport Agency, IL-
2 years
- Certified Exerciser, Ageless Grace Exercises - 18 months
Bowling, Bingo
On a bowling team with my Church Family
At the Belleville Library we had event programs for Bingo for the age 55 and older.
Timeline
Assistant Supervisor Youth Dept.
Belleville Public Library
12.2008 - 06.2024
Case Assistaint
Catholic Social Services
09.2001 - 09.2003
No Degree - Vocational Business/Office
Bits & Bytes Training
No Degree - Elementary School Teaching
Southern Illinois University Edwardsville
High School Diploma -
East Side High School
- Certified Illinois Passport Agency, IL-
2 years
- Certified Exerciser, Ageless Grace Exercises - 18 months
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