Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Accomplishments
Software
Interests
Work Preference
Timeline
Freda Walker

Freda Walker

Paducah,KY
"When we strive to become better than we are, everything around us becomes better too."
Paulo Coelho

Summary

Skilled and highly effective Training & Workforce Development Specialist with experience conducting personal and group training sessions focused on topics such as Effective Communication, Team building & Professional Development, and Organizational Leadership. Enthusiastic personality with a hands-on, creative style. Ready to apply 20 years of versatile and valuable experience to a challenging long-term position and continue improving Kentucky's workforce.

Overview

10
10

Years Exp in Business Operations & Personnel

10
10

Years Exp in Consulting & Management

25
25

Years Exp in Customer Service Excellence

Work History

Workforce Development Specialist

Commonwealth Of Kentucky (ELC), CDO-Paducah
06.2023 - Current
  • Assisted with filing of unemployment claims, recommended training and workshops, and managed job search activity to ensure all employment options were explored.
  • Collaborated with community and CDO partners to develop effective individual employment plans for candidates in need of additional or specialized services.
  • Implemented comprehensive career assessment tools to match job seekers with employers looking for suitable employees.
  • Provided one-on-one career counseling services including resume tips, interview practice, and presentation of re-employment information to build confidence in their career decisions.
  • Provided follow up services to clients who become employed to ensure that both employer and job seeker found resolutions to their employment issues.
  • Conducted labor market research to identify emerging industries and trends impacting local workforce needs.
  • Increased job placements by developing tailored workforce training programs for diverse populations.
  • Completed other assignments given by management, including all job duties of RESEA Coordinator to ensure program continued without interruption and case files were kept active and updated.

Special Education Paraprofessional

McCracken County Public Schools
10.2021 - 08.2022
  • Enhanced students' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student.
  • Assisted with consistent, appropriate, and effective behavior management techniques, resulting in a more focused and positive learning environment.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving focus and adaptability to new routines and concepts.
  • Coordinated with teachers to create inclusive lesson plans that addressed diverse needs of all learners within classroom setting.

Branch Manager

State Finance-Wallace Management Company
08.2016 - 11.2017
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations targeting efficiency, ensuring timely execution of tasks, and optimal resource allocation.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Case Management of over 400 accounts.
  • Strengthened relationships with clients, securing long-term financial services, driving revenue growth.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Executive Director

Twin Oaks Metropolis Senior Living Center
08.2015 - 05.2016
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Managed diverse team of professionals,, fostering collaborative work environment for increased productivity while maintaining quality service for residents and their families.
  • Implemented innovative marketing strategies to raise brand awareness and drive revenue growth of more than $30K in first month.
  • Represented organization to local public by giving presentations and participating in community events.

Education

Associate of Arts - Social Work

Shawnee Community College, Ullin, IL
05.2021
  • Student Senate Officer Scholarship Recipient
  • Elected by student body as Student Senate President for 2020-21 Academic Year
  • Professional Development: Leadership Excellence Award as elected by SCC faculty

No Degree - Education

Purdue University Global, Lafayette, IN
08.2007
  • Dean's List Fall & Spring Semesters of 2006/2007
  • Professional Development: Student Mentor 2007
  • 3.85 GPA

Skills

  • Career Counseling
  • Training facilitation
  • Labor Market Research
  • Attention to Detail
  • Class Scheduling
  • Employee Interviewing
  • Management Consultation
  • Microsoft Office Suite
  • Resume Creation
  • Virtual Meetings
  • Empathy
  • Orientation and Onboarding
  • Documentation and Recordkeeping
  • Workshop coordination
  • Professional Demeanor
  • Adaptability and Flexibility
  • Needs Assessment
  • Interpersonal Skills
  • Time Management
  • Referral Coordination
  • Database Management
  • Active Listening
  • Effective Communication
  • Individual Case Management
  • Career Development

Additional Information

  • Volunteer Coordinator- Brookport Tornado Relief-November 2013
  • Member of Kentucky Dept of Corrections Re-entry Council
  • Certified Identity Verification Technician -ID.me (Sterling Management)
  • Administrator-User Registration- WIN Career Readiness
  • Volunteer H.U.G. Reading tutor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Supervised team of 25 staff members.

Software

Quickbooks

Salesforce

QFone, ZenDesk, AWS Amazon Connect

Zoom, Teams, Skype, GroupMe

CRM, Citrix Workspace, Microsoft Office Suite, Windows 11, Google Docs, Google Meet

Interests

Productivity & Organization

Faith, Family, and Career Balance

Community Service/Volunteering

Emotional/PTSD Awareness & Support

Music (All Genres, Live Performance, and Karaoke)

Motivational Speaking/Coaching

Recovery Support/Life Coach

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefitsPaid time offPersonal development programsCompany Culture

Timeline

Workforce Development Specialist - Commonwealth Of Kentucky (ELC), CDO-Paducah
06.2023 - Current
Special Education Paraprofessional - McCracken County Public Schools
10.2021 - 08.2022
Branch Manager - State Finance-Wallace Management Company
08.2016 - 11.2017
Executive Director - Twin Oaks Metropolis Senior Living Center
08.2015 - 05.2016
Shawnee Community College - Associate of Arts, Social Work
Purdue University Global - No Degree, Education

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Freda Walker