Freda Washington
Ambler,PA
Summary
Proven leader in fostering safe, welcoming environments, notably with the School District of Philadelphia. Expert in conflict resolution and student supervision, I streamline communication and implement safety protocols effectively. My strong interpersonal skills and professionalism enhance team performance and student relations, demonstrating a commitment to excellence and a results-driven approach.
Overview
19
19
years of professional experience
Work History
Weekend Campus Supervisor
Carson Valley Children's Aid
07.2016 - Current
- Streamlined communication between youth, and staff through regular updates on campus initiatives and policies.
- Maintained thorough documentation of all reported incidents, allowing administration to track trends effectively and respond accordingly.
- Collaborate with managers and administrators to implement safety protocols for various campus events.
- Participated in weekly meetings with administration staff to discuss any concerns, providing input on potential solutions.
Climate Manager
School District of Philadelphia
09.2008 - Current
- Create a safe and welcoming environment for all school members.
- Developed and maintained relationships with parents, community members and school through engagement and program development.
- Resolved conflicts, actively listening to concerns and finding appropriate middle ground through mediation.
- Cross-trained existing employees to maximize team agility and performance.
- Expedite smooth transitions at the start and end of the school day
- Intervenes to minimize potential conflicts between students to prevent escalation of situations.
Mental Health Technician
St. Mary's Villa for Children
10.2006 - 07.2016
- Performed scheduled routine safety checks and documented detailed records of youth interactions, ensuring accurate documentation.
- Helped youth with meals, activities of daily living (ADLs).
- Provided crisis intervention and de-escalation techniques for youth experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote youth cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted youth from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Patient Services Representative
Hahnemann University Hospital
02.2006 - 06.2008
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Assisted patients in filling out check-in and payment paperwork.
Education
Associate of Science - Design And Marketing
The Art Institute of Philadelphia
Philadelphia, PA06.2004
High School Diploma -
Central High School of Philadelphia
Philadelphia06.2001
Skills
- Excellent verbal and written communication skills
- Student Supervision
- Strong interpersonal Skills
- Professionalism
- Management
- Administration
- Self Motivation
Timeline
Weekend Campus Supervisor
Carson Valley Children's Aid
07.2016 - Current
Climate Manager
School District of Philadelphia
09.2008 - Current
Mental Health Technician
St. Mary's Villa for Children
10.2006 - 07.2016
Patient Services Representative
Hahnemann University Hospital
02.2006 - 06.2008
Associate of Science - Design And Marketing
The Art Institute of Philadelphia
High School Diploma -
Central High School of Philadelphia
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