Freda Whited
Lebanon,VA
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Focused 911 Dispatcher bringing 5 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the system.
Focused 911 Dispatcher bringing 5 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable with strong ability. Offering all and anything i can do. Highly organized, proactive and punctual with team-oriented mentality.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Dedicated student interested in applying excellent communication and interpersonal skills to any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Motivated seeking internship in medical care to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Outgoing pursuing flexible full-time employment.
Diligent College focused on medical and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Motivated professional offering in any. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
Mercy
Lebanon , VA
01.2023 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Responded to emergency calls routed by automatic distribution system.
- Mentored junior team members and managed employee relationships.
- Also use faxing and copy many papers to make sure everyone has there papers they need to run a call.
- Make sure everyone file is up to date
- Have to deal with a lot of insurance companies to make sure everything is covered for doctor appointment.
- I have to use excel to log numbers and trips. Have to put everyone name and address down to show where they are coming from where they are going to and what kind of insurance they have.
- I have to use Well-Ride app to help drivers put in trips so they know what they are doing for the day. Where they are going and all the info they need. For example: address.names,dnr,insurance,phone numbers,emergency contact. Things like that
Dispatcher
Appalachian Agency For Senior Citizens
Cedar Bluff, VA
10.2019 - 01.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- I had 16 to 22 drivers I was over. So I had do a day to day schedule
- I had over 100pt I was over. I had make appointments keep up with everyone info...
- I also hired and fired. I did alot of meeting. And zoom meeting.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 16 to 22drivers.
- Identified locations and needs of callers to accurately send assistance.
- Managed daily delivery and work schedules to maximize coverage.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Investigated and resolved customer and vendor issues to retain business.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Communicated with individuals within inbound call center setting to complete dispatch support for calls.
- Recorded results of service calls to create report summaries for senior management.
- Had to mange when there was a problem with a driver or a pt.
- And keep up with all cars and bus we had.
Parts Specialist
O'Reilly Auto Parts
Lebanon, VA
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Identified potential problems with defective or damaged parts before they reached customers.
- Responded to inquiries from internal staff members about part specifications or availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Collaborated with management team members on special projects related to improving processes within the department.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Opened crates to replenish stocked items in proper aisles.
- Coordinated and executed daily parts deliveries to local businesses.
- Followed standards of care and compliance per company and legal requirements.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Performed complimentary services, battery installation, testing and wiper installations.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Communicated product expertise and department process improvements to meet organizational goals.
- Increased team productivity by implementing multiple strategic process improvements.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Improved team member performance by devising and overseeing personalized strategies.
- Developed strategic sales initiatives to pitch products and services.
- Managed employee schedules and daily assignments.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Cashier
Black Diamond
Rosedale , VA
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Parts Specialist
Paramount mgf
Abingdon, VA
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Identified potential problems with defective or damaged parts before they reached customers.
- Coordinated shipping arrangements for outbound orders as needed.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Collaborated with management team members on special projects related to improving processes within the department.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Opened crates to replenish stocked items in proper aisles.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
Education
High School Diploma -
Lebanon High School
Lebanon, VA01-2008
Master of Criminal Justice - Criminal Justice
Lebanon Vocational School
Lebanon, VA01-2007
Skills
- Computer-Based Dispatch Systems
- Call Management
- Works Well Under Pressure
- Emergency Assessment
- Computer Skills
- Active Listening
- Emergency Medical Instruction
- Police Department Procedures
- EMS Dispatch
- Critical Thinking
- Information Gathering and Relay
- Database Queries
- Decision-Making
- Problem-Solving
- Crisis Management
- Data Entry
- System Maintenance
- Teamwork and Collaboration
- Information Gathering
- Information Documentation
Timeline
911 Dispatcher
Mercy
01.2023 - Current
Dispatcher
Appalachian Agency For Senior Citizens
10.2019 - 01.2023
Parts Specialist
O'Reilly Auto Parts
Cashier
Black Diamond
Parts Specialist
Paramount mgf
High School Diploma -
Lebanon High School
Master of Criminal Justice - Criminal Justice
Lebanon Vocational School
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