Freda Zuniga
Revere,MA
Summary
Results-driven professional with a Master's of Science in Healthcare Administration, offering expertise in leadership, operational efficiency, health policy, and financial management. Demonstrated success in diverse leadership roles, using a strategic approach to problem-solving and a commitment to achieving organizational goals. Skilled at leading teams, implementing best practices, and enhancing customer satisfaction through analytical decision-making and cross-functional communication. Known for aligning organizational solutions with business objectives, fostering teamwork, and managing dynamic environments effectively. Motivated Assistant Operations Manager who develops and implements operational plans and schedules with a comprehensive understanding of desirable fiscal management and strategic guidance practices. A mindful prioritizer who addresses organizational objectives with thorough task-completion roadmaps.
Overview
17
17
years of professional experience
43
43
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Assistant Operations Manager, Health Operations
Boston Children’s Hospital
03.2023 - Current
- Managed a team of 21 diverse staff members to ensure timely and accurate operational equipment assignments within the clinical department, prioritizing patient safety and adherence to regulatory standards of the Joint Commission guidance and OSHA safety regulations for workplaces.
- Implemented and maintained efficient workflows and processes, optimizing departmental productivity and operational efficiency.
- Lead a team that supports the Chief Operating Officer, Director of Operations and Operations Manager.
- Demonstrate interpersonal skills that drive organizational goals.
- Developed and enforced policies and procedures to meet compliance with healthcare regulations and safety standards, minimizing risks and ensuring high-quality patient care.
- Led initiatives to improve operations, reducing costs and enhancing service within the clinical department.
- Utilized data-driven decision-making to identify areas for operational improvement, implementing strategic changes that enhanced patient outcomes and staff performance.
- Coordinated with clinical and administrative teams to ensure seamless integration of equipment assignments, supporting continuous patient care and safety.
- Conducted regular training sessions and performance evaluations for staff, fostering a culture of excellence and continuous improvement.
- Monitored and analyzed equipment usage and maintenance schedules, reducing downtime and ensuring the availability of critical medical devices.
- Collaborated with vendors and suppliers to procure, maintain, and update medical equipment, negotiating contracts to achieve cost savings and quality assurance.
Assistant Sales Director
Madewell
04.2023 - 03.2024
- Improved operational strategies, driving customer satisfaction and engagement and increasing sales.
- Proactively managed customer service strategies and best practices, establishing high customer loyalty and satisfaction.
- Increased team performance, engagement, and satisfaction by leading team building exercises and development opportunities.
- Monitored Power BI daily to effectively coach the sales managers financial reporting, and other best practices.
- Coached the team to stay on track by monitoring KPIs, and to follow all visual updates.
Co-Manager
JJill
10.2019 - 04.2023
- Maximized store potential through team training and development, ultimately achieving sales goals and increasing profitability.
- Ensured team members adhered to organizational policies and procedures, maintaining the highest operational standards and visual merchandising standards.
- Led the team in training and development, building and maintaining selling culture, best practices, and store policies and procedures.
- Utilized store metrics and KPIs to monitor performance, find opportunities for growth, and effectively coach team members, ultimately increasing performance and sales.
- Established genuine connections with customers, creating customer loyalty and engagement.
- Led the visual team on how to execute and make adjustments for product placement.
Brand Manager
Saks Fifth Avenue
09.2016 - 10.2019
- Created and implemented consumer insight tracking, benchmarking awareness and measuring marketing effectiveness.
- Designed incentive and engagement programs and promotions to increase sales and encourage team members to reach goals.
- Developed and oversaw maintenance of strategic marketing and promotional plans, analyzing market trends, customer requirements, and competitive strategies.
- Led and conducted market research studies and competitive analyses to evaluate trends and pricing strategies.
- Created and planned online advertisements and company positioning, increasing monthly sales from social media.
- Recommended product changes, maximizing sales and increasing customer interest.
Brand Specialist
Bloomingdale’s
03.2008 - 08.2016
- Partnered with other brand specialist, increasing operational effectiveness and communication, ultimately enabling the team to achieve annual goals.
- Mentored and developed team members, providing support and growth opportunities.
- Led the planning, development, and negotiation of business partnerships with the buyers.
- Analyzed market trends and competitive strategy, identifying areas to increase customer and business value.
- Stayed up-to-date on industry and customer trends, providing solutions and continuous improvement opportunities.
- Developed and implemented comprehensive public relation plans, successfully meeting operational goals.
- Developed customized approaches to meet individualized needs for every customer.
Education
Master of Science - Health Administration
Southern New Hampshire University
Manchester, NH 05.2001 - 01.2024
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH 05.2001 - 01.2022
Associate of Art - Business Management
Bunker Hill Community College
Charlestown, MASkills
- Healthcare Management
- Operational Efficiency
- Health Policy
- Financial Management
- EHR Management
- Attention to Detail
- Time Management
- Analytical Thinking
- Strategic Problem-Solving
- Adaptability
- Power BI
- Microsoft Office
- Google Drive
Certification
Basic Life Support {BLS}
Timeline
Basic Life Support {BLS}
03-2024
Assistant Sales Director
Madewell
04.2023 - 03.2024
Assistant Operations Manager, Health Operations
Boston Children’s Hospital
03.2023 - Current
Co-Manager
JJill
10.2019 - 04.2023
Brand Manager
Saks Fifth Avenue
09.2016 - 10.2019
Brand Specialist
Bloomingdale’s
03.2008 - 08.2016
Master of Science - Health Administration
Southern New Hampshire University
05.2001 - 01.2024
Bachelor of Arts - Human Services
Southern New Hampshire University
05.2001 - 01.2022
Associate of Art - Business Management
Bunker Hill Community College
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