Freda Batista Flores
Miami,FL
Summary
Highly organized, detail-oriented and efficient administrative assistant with more than 6 years experience supplying thorough, organized administrative support to various doctors. Seeking to obtain a position within an organization that allows me to utilize my skills and knowledge to best serve its patients, faculty and fellow staff.
Overview
23
23
years of professional experience
Work History
Sr. Administrative Assistant
University Of Miami
03.2019 - Current
- Boosted patient satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Contributed to positive work environment by fostering strong working relationships with co-workers across multiple departments.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Placed, accepted and followed-up on patient inquiries, concerns and/or complains by phone and email on behalf of physicians.
- Write letters for patients upon physician approval.
- Answered multi-line phone system, routing calls, relating messages to clinical team and/or other departments.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between patients and physician and maintained effective lines of communication.
Administrative Assistant
University of Miami
01.2016 - 03.2019
- Provide administrative support and keep Itinerary for Dr. Zohar Yehoshua
- Data and file entry.
- Schedule appointments for patients to multiple facilities.
- Cancel and reschedule clinics to multiple facilities.
- Order office supplies and keep inventory.
- Schedule legal conferences and/or meetings.
- Assist with all other office/clerical duties.
- Answer and manage incoming and outgoing calls, while recording accurate messages.
- Served as liaison between Dr. Yehoshua and referring physician
- Correspond with patients via email, telephone or postal mail.
- Keep organized documentation of prescription refill information
- Contact patients to confirm up-coming, canceled and/or no-showed appointments.
- Request patients medical records from out side hospitals and/or clinics
- Oversee team of 7 administrative assistant
- Completed bi-weekly payroll for 5 employees.
- Ensure proper coverage to retina faculty when administrative assistant is out of office.
Administrative Assistant
University of Miami
07.2008 - 06.2012
- Provide support to Neuro-Ophthalmology department.
- Data and file entry.
- Schedule appointments for patients to multiple facilities.
- Schedule procedures for patients to multiple facilities.
- Order office supplies and keep inventory.
- Keep itinerary for Doctors.
- Schedule legal conferences.
- Assist with reception area and all other office duties.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated, scheduled and arranged meeting and travel calendars, to medical conferences.
- Keep organized documentation of prescription refill information
Admitting / Surgical Coordinator
University of Miami
08.2004 - 07.2008
- Register patients for surgery.
- Verify patient insurance.
- obtain and processed payment for self pay patients
- Data entry.
- Reception duties.
- Schedule sedated ERG's / surgery.
- Coordinate hotel accommodations for patients.
- Obtained legal documents, medical clearances, and approvals for surgery from doctors office.
- Worked directly with faculty, nurses and administrative assistants to ensure proper documentation was received prior to surgery.
- Coordinated with facilities to set up surgeries for four Ophthalmology surgeons.
Receptionist Front Desk
Registration, University of Miami
02.2001 - 08.2004
- Preparation of schedule.
- Transferring patient information from IDX to Bascon Palmer IDX.
- Verify patient insurance.
- Prepare encounter form next day clinics.
- Open and close clinics.
- Cover registration on different floors when needed.
- All receptionist duties and handled transactions on cash register.
- Greeted customers and visitors in-person and via telephone calls.
Education
Associate of Science - Science, General Radiologic Technology
Dade Medical College
3721 NW 7th street11.2014
Skills
- Bilingual: English and Spanish
- CPR certified
- HIV certified
- Computer literate (Microsoft word, internet research, UChart)
- 65 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Works well under pressure
- Team building
- Multi-line phone proficiency
- Deadline-oriented
References
REFERENCES
Furnished upon request
Languages
Bilingual: English and Spanish
Timeline
Sr. Administrative Assistant
University Of Miami
03.2019 - Current
Administrative Assistant
University of Miami
01.2016 - 03.2019
Administrative Assistant
University of Miami
07.2008 - 06.2012
Admitting / Surgical Coordinator
University of Miami
08.2004 - 07.2008
Receptionist Front Desk
Registration, University of Miami
02.2001 - 08.2004
Associate of Science - Science, General Radiologic Technology
Dade Medical College
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