Summary
Overview
Work History
Education
Skills
Timeline
Generic

FREDANNA GALVAN

HUMBLE,TX

Summary

Highly motivated and proactive administrative professional with over five years’ experience in various administrative roles. Seeking an administrative assistant position in the healthcare sector to leverage my exceptional customer service skills and problem-solving abilities to ensure smooth operations and customer satisfaction. Ability Summary Excellent customer service skills Experienced in handling high-volume calls and maintaining a professional demeanor Strong problem-solving abilities to resolve issues Meticulous attention to detail Experienced multitasking skills Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Admin Assistant

Humble Hyundai
02.2022 - 03.2023
  • Warmly greeted customers upon their arrival
  • Efficiently managed a multiline phone system, ensuring prompt and accurate call routing
  • Responded to emails in a timely fashion, addressing inquiries and resolving issues
  • Distributed payroll and commission sheets, ensuring accuracy and confidentiality
  • Handled cash and check payments, ensuring accurate deposit records
  • Managed license plate distribution to customers
  • Received, sorted, and distributed mail to the correct recipients
  • Coordinated with transporters to facilitate the delivery of vehicles
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams

Office Receptionist

Miracle Dental Lab Inc
06.2015 - 07.2020
  • Professionally answered multiple phone lines, providing courteous assistance to callers
  • Logged in cases and maintained accurate records of patient information
  • Confirmed appointments, ensuring effective scheduling
  • Dispatched work orders to drivers
  • Received and shipped FedEx and UPS packages
  • Managed filing, copying, faxing, and ordering office supplies
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Handled cash transactions and maintained sales and payments records accurately
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered phone promptly and directed incoming calls to correct offices

Customer Service Representative

Cash America Payday Loan
10.2013 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed Payday loans and Processed payments from customers.
  • Processed bank deposits.
  • Contributed to team success by exceeding team sales goals.
  • Ordered office supplies for the compaany. kept office space tidy and stocked.
  • Investigated and resolved customer inquiries and complaints quickly
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Responded to customer requests for products, services, and company information

Education

High School Diploma -

Westfield High School

Skills

  • Account Balancing
  • Coordination
  • Spreadsheets
  • Business Planning
  • Sorting and Labeling

Timeline

Admin Assistant

Humble Hyundai
02.2022 - 03.2023

Office Receptionist

Miracle Dental Lab Inc
06.2015 - 07.2020

Customer Service Representative

Cash America Payday Loan
10.2013 - 11.2014

High School Diploma -

Westfield High School
FREDANNA GALVAN