Dynamic and results-driven professional with extensive experience at SUBWAY® Restaurants, excelling in customer engagement and food safety. Proven ability to enhance customer satisfaction through effective communication and upselling techniques, consistently achieving sales targets. Adept at multitasking and training team members, fostering a collaborative work environment while maintaining high standards of cleanliness.
Overview
12
12
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
11.2023 - 06.2024
Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Maintained a clean and organized workspace, adhering to strict sanitation standards.
Collaborated with team members to maintain a smooth workflow during busy hours.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Prepared and served hot and cold sandwiches based on customer preferences.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Prepared and presented food in compliance with health and safety guidelines.
Restocked and rotated stock in display case to mitigate stock loss.
Operated manual and electric appliances to peel, slice, and trim food.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Trained team members to prepare sandwiches and other items according to instructions.
Shared information with customers about menu items, preparation methods, and ingredients.
Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Executed sandwich artistry duties with very low occurrence of errors.
Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
Streamlined sandwich-making process to reduce wait times for customers.
Optimized food storage procedures, minimizing waste and reducing costs.
Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Maintained clean and sanitary work station, contributing to hygienic dining environment.
Assisted in menu development, introducing popular items that became customer favorites.
Managed inventory levels, ensuring fresh ingredients were always available for menu items.
Customized orders to accommodate special requests, enhancing customer loyalty.
Implemented creative sandwich specials, attracting more customers and boosting sales.
Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
Conducted regular quality checks for ingredients, maintaining high standard of products offered.
Collaborated with management to address customer feedback, improving overall satisfaction.
Participated in community events, representing brand positively and increasing local awareness.
Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Increased repeat customer visits by providing friendly and engaging service.
Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
Engaged with customers to gather feedback, using insights to refine service and offerings.
Kept kitchen, counter and dining areas cleaned and sanitized.
Accurately operated cash register to process customer payments.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Prepared salads, soups and sandwiches for customers.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Filled out daily shift log to record amount of food prepared, used and leftover.
Replenished serving stations with fresh food and cleaned up spills.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Reconciled receipt totals, cash and credit payments to address shortages.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Documented customer orders and conveyed special requests to kitchen staff.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Observed customer purchases in line and differentiated between standard portions.
Brewed coffee and tea and changed out drink station syrups.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Backed up servers by setting up trays and completing some food deliveries.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Completed milkshakes and ice cream desserts for customers.
Houseperson
Doubletree By Hilton
05.2017 - 03.2018
Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
Performed minor maintenance tasks, contributing to the upkeep of the facilities.
Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
Promoted positive workplace culture through effective communication and teamwork.
Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
Reduced time spent on cleaning duties by establishing an organized system for storage areas.
Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
Optimized workflow during high-volume periods by proactively identifying areas requiring additional attention or support from colleagues.
Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
Gathered linen supplies and organized linen closets for prompt room restocking.
Reported found guest articles and merchandise damage to managers on duty.
Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Filed maintenance work order forms to notify maintenance of needed repairs.
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Rotated mattresses regularly to prevent sagging and promote guest comfort.
Ran special errands, including retrieving dry cleaning and making requested purchases.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Handled requests for extra linens, toiletries and other supplies.
Completed special housekeeping actions such as turning mattresses on set schedule.
Rotated linens in storerooms and replenished when supplies ran low.
Sorted, laundered and put away various laundry items.
Polished fixtures to achieve professional shine and appearance.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Returned emptied garbage receptacles to proper locations.
Washed and put away kitchen dishes, utensils and glassware.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Changed bed linens and collected soiled linens for cleaning.
Hang, cleaned and rehung draperies to maintain freshness.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Houseperson
Hyatt Place
04.2016 - 03.2017
Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
Performed minor maintenance tasks, contributing to the upkeep of the facilities.
Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
Promoted positive workplace culture through effective communication and teamwork.
Maximized resource utilization across the property by assisting other departments with special projects or assignments when required.
Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
Reduced time spent on cleaning duties by establishing an organized system for storage areas.
Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
Optimized workflow during high-volume periods by proactively identifying areas requiring additional attention or support from colleagues.
Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
Gathered linen supplies and organized linen closets for prompt room restocking.
Reported found guest articles and merchandise damage to managers on duty.
Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Houseman Supervisor
Hyatt Regency Mccormick Place
04.2016 - 03.2017
Reviewed employee performance regularly through evaluations and provided constructive feedback for improvement opportunities or recognition of achievements.
Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
Improved team efficiency by implementing streamlined housekeeping processes and procedures.
Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
Ensured compliance with health safety regulations by conducting regular trainings on proper chemical usage, equipment handling, and personal protective gear requirements.
Implemented training programs for new hires, promoting skill development and consistent work performance.
Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests'' experiences.
Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
Provided guidance and supervision to housemen staff members, fostering a supportive work environment that encouraged professional growth.
Contributed to budget planning by analyzing operational needs and recommending cost-saving measures where applicable.
Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Dishwasher
Pappadeaux's Seafood Kitchen
10.2014 - 11.2015
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Roofer
Staffing Agency
05.2015 - 05.2015
Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Installed, repaired, and replaced single-ply roofing systems.
Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Inspected problem roofs to determine best repair procedures.
Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
Landscaper
Staffing Agency
01.2015 - 03.2015
Maintained grounds by trimming, weeding, and general clean-up.
Performed planting, watering, mulching, and edging of lawns.
Removed weeds, hazards, and debris from common pathways to improve usability.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
Cashier
Five Below
03.2014 - 09.2014
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sanitation Worker
Staffing Agency
09.2013 - 10.2013
Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
Collected, sorted, and disposed of garbage and recycling from production work areas.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Maintained detailed records of all sanitation activities for billing and tracking purposes
Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
Prepared cleaning solutions and equipment in accordance with health and safety standards.
Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
Worked with team members from multiple departments to maintain strict cleanliness standards.
Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
Dishwasher
Studio Movie Grill City Centre
06.2012 - 08.2013
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Stepped into additional roles during busy times to boost coverage of important stations.
Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Reduced dish breakage by carefully handling delicate items during the washing process.
Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
Inspected dishwashing equipment and reported issues to supervisor.
Education
Cypress Springs High School
Cypress, TX
Skills
Cash register operation
Food safety
Time management
Order customization
Inventory management
Team collaboration
Upselling techniques
Communication skills
Sanitation practices
Menu knowledge
Problem resolution
Customer engagement
Workplace organization
Employee training
Teamwork and collaboration
Problem-solving
Cleaning and organization
Reliability and punctuality
Food preparation
Cash handling proficiency
Effective multi-tasking
Multitasking and prioritizing
Cash handling
Customer satisfaction focus
Attention to detail
Dependable and honest
Cleaning and sanitizing
Cleanliness and hygiene
Patience and empathy
Efficient work pace
Cleaning and sanitization
Money handling
Equipment cleaning
Menu memorization
Guest service
Taking and preparing orders
Task prioritization
Sandwich preparation
Phone and online order processing
Food service standards
Order accuracy
POS system operation
Professionalism and courtesy
Heavy lifting
Safe food handling
Order management
Creativity and innovation
POS system use
Continuous learning mindset
Product upselling
Health and safety compliance
POS systems
Store opening and closing
Sandwich preparation expertise
Inventory counts
Interpersonal communication
Product stocking and rotation
Concise time-management
Task delegation
Food preparation standards
Equipment operation
Staff training
Performance improvement
POS system expertise
Payment processing
Flexible schedule
Cooking
Operations support
Meal preparation
Food storage practices
Station setup
Knife handling skills
Menu recommendations
Portion control
Food handling certification
Ingredient inspection
Quality control
Equipment monitoring
Supplies monitoring
Order delivery practices
Quality control measures
Cross-training experience
Recipes and menu planning
Food presentation techniques
Willingness to learn
Creative problem solving
Salesmanship
Ingredient stocking
Workstation organization
Meticulous execution of tasks
Hospitality and accommodation
Sandwich artistry
Sales transaction management
Superior communication skills
Food allergy awareness
Food handling and sanitization
High level of integrity
Team player
Languages
Spanish
Limited Working
Timeline
Sandwich Artist
SUBWAY®Restaurants
11.2023 - 06.2024
Houseperson
Doubletree By Hilton
05.2017 - 03.2018
Houseperson
Hyatt Place
04.2016 - 03.2017
Houseman Supervisor
Hyatt Regency Mccormick Place
04.2016 - 03.2017
Roofer
Staffing Agency
05.2015 - 05.2015
Landscaper
Staffing Agency
01.2015 - 03.2015
Dishwasher
Pappadeaux's Seafood Kitchen
10.2014 - 11.2015
Cashier
Five Below
03.2014 - 09.2014
Sanitation Worker
Staffing Agency
09.2013 - 10.2013
Dishwasher
Studio Movie Grill City Centre
06.2012 - 08.2013
Cypress Springs High School
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