Freddie Bailey
Houston,TX
Summary
Dynamic leader and skilled communicator, adept in client support and employee coaching. Proven track record in managing high-volume workloads, demonstrating rapid advancement from server to trainer and bartender. Expert in safety regulations compliance, showcasing a commitment to excellence and operational efficiency. Diverse skillset including home inspections, time management, xactimate, customer service, and I can mix you a drink while I'm at it.
Overview
11
11
years of professional experience
Work History
Bartender/Shift Leader
Goode Company Seafood
06.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Acted as shift lead over other servers ensuring all tasks get done, taking on a heavier work load, and informing management of completed tasks and server needs.
- Supervised and trained new staff, including new managers, on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server/Bartender
World Of Beer
10.2023 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled a large work load, at times helping as many as 18 tables at once while maintaining quality service.
- Always kept guests happy and returning.
Server/Bartender
Local Table
05.2023 - 10.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly worked my way from basic server to trainer and then to bartender in a very short amount of time.
- Trained incoming servers on POS system, customer interaction, menu knowledge, and time management.
Sales Agent/Roof Inspector
Holden Roofing
05.2021 - 07.2022
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Gained proficiency in using Xactimate to input materials needed for jobs and find pricing for materials.
- Set up my own appointments with potential customers to inspect roofs, windows, gutters, screens, etc for storm damage.
- Performed home inspections, taking pictures, creating a portfolio, explaining damage or lack there of to homeowners, and filing insurance claims.
- Drove to all appointments and created my own hours to work with customers' availability.
- Understanding how a roofing system works from the inside out.
- Often conducted around 8 appointments a day to include inspections, claim filing, paperwork signing and explanation, ensuring proper installation during job, and inspecting final product.
Server
Sour Duck Market
03.2021 - 06.2021
- Was one of the few initially hired back after the pandemic.
Server/Bartender
Sawyer and Co.
09.2020 - 05.2021
Server
Sour Duck Market
05.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Stayed up to date on menu knowledge with an ever changing menu.
- Informed customers of new menu items, ingredients, and allergy information.
Crew Member
Trader Joe's
05.2018 - 04.2019
Active Duty Soldier
US Army
02.2014 - 02.2018
- Secured and protected military property, assets, and personnel.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Managed a government credit card.
- Deployed to Iraq and Kuwait.
Education
High School Diploma -
Faith West Academy
Katy, TX2013
Skills
- Employee coaching
- POS system operation
- Disaster relief support
- Client communication
- Leak detection
- Structural analysis
- Safety regulations compliance
- Technical report writing
- Damage identification
- Repair inspection
Timeline
Bartender/Shift Leader
Goode Company Seafood
06.2024 - Current
Server/Bartender
World Of Beer
10.2023 - 05.2024
Server/Bartender
Local Table
05.2023 - 10.2023
Sales Agent/Roof Inspector
Holden Roofing
05.2021 - 07.2022
Server
Sour Duck Market
03.2021 - 06.2021
Server/Bartender
Sawyer and Co.
09.2020 - 05.2021
Server
Sour Duck Market
05.2019 - 03.2020
Crew Member
Trader Joe's
05.2018 - 04.2019
Active Duty Soldier
US Army
02.2014 - 02.2018
High School Diploma -
Faith West Academy
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