Freddie Banks
Dallas,TX
Summary
Dynamic and results-driven property management professional with 18+ years of experience seeking a position with a company that values strategic leadership, exceptional customer service, and operational excellence. Passionate about joining a high-performing team, maintaining high occupancy, and driving asset value through effective management and resident satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Director
Foresight Asset Management
01.2023 - Current
- Led operations during a hostile takeover, implementing aggressive stabilization strategies.
- Cleaned up $300K in delinquency over a 6 month period, maintained resident retention at 65% and higher.
- Managed lease negotiations for residential and retail spaces, ensuring full compliance with local codes and regulations.
- Oversaw tenant move-ins/outs, improving onboarding experiences and satisfaction.
- Introduced team training programs that boosted occupancy and improved customer service scores.
Community Manager
REEP Management
01.2019 - 01.2023
- Successfully managed two communities totaling 566 units, consistently maintaining 95%+ occupancy.
- Recognized with "Property of the Year" and “Most Improved Community” awards for three consecutive years.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Oversaw full property operations, including leasing, collections, budgeting, and vendor coordination.
- Facilitated seamless communication between corporate leadership and on-site teams.
Regional Supervisor
United Apartment Group
01.2014 - 01.2019
- Conducted regular meetings with ownership to review performance metrics and develop strategic plans.
- Oversaw the recruitment process to ensure the hiring 15 of top talent in alignment with company objectives.
- Analyzed market trends to identify new growth opportunities for business expansion within the region.
- Facilitated open communication channels between departments, fostering a supportive and inclusive work culture.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Houston, TXSkills
- Property Management Platforms: YARDI, One Site, RESMAN, Rent Dynamics, Knock, Elise AI, Yield Star, Smart Technology
- Problem solving, Financial Management, Negotiations, Strong Customer Service, Conflict resolution, Mentor, Team player and flexibility
- Communication skills, Organizational skills and relationship building
- Integrity and vision
- Documentation skills
- Community engagement
Certification
Phlebotomy Technician, National Institute of Technology – 2001
Timeline
Community Director
Foresight Asset Management
01.2023 - Current
Community Manager
REEP Management
01.2019 - 01.2023
Regional Supervisor
United Apartment Group
01.2014 - 01.2019
Some College (No Degree) - Business Administration
University of Phoenix
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