Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business growth.
Overview
7
7
years of professional experience
Work History
Baker's Assistant / Cashier's Assistant
Costco
Gilbert, Arizona
11.2023 - Current
Garnishes, weighs, wraps, labels and merchandises bakery products.
Cleans and sanitizes bakery, bakery equipment, and bakery utensils. Re-stocks supplies and ingredients.
Packs member orders into boxes and transfers items to a separate cart for cashiers.
Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed.
Prepares and bakes a high volume of bakery product according to Costco formulas.
Maintenance Technician
Alaskan Air Conditioning
05.2022 - 11.2023
Performed routine maintenance on residential hvac systems.
Trouble shoot systems not cooling / not operational.
Eectively communicated indoor air quality with homeowners and how to improve it.
Made suggestions for add ons and upgrade equipment to help homeowners improve quality and lifespan of hvac equipment.
Provided excellent customer service for quality service and quality representation of company.
Service Assistant / Barback
Pedal Haus Brewery
09.2022 - 03.2023
Split time between bussing tables, barbacking for bartenders, and running food.
Worked in a face paced environment, while maintaining a positive attitude.
Maintained a clean and organized workspaces at all times.
Worked cooperatively with other SA's to eciently get through peak periods.
Maintenance highest level of customer service while interacting with guests.
Customer Experience Manager
Hot Topic
06.2018 - 06.2022
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Monitored various nancial functions including inventory, cash and payroll processes to keep location running smoothly.
Built store brand and achieved strategic business initiatives by working closely with district manager.
Raised prots by setting ambitious sales goals for employees, encouraging sales sta, prioritizing customer service and resolving customer issues.
Monitored loss prevention operations to reduce impact of internal and external theft. As well as train sta on loss prevention policies and procedures.
Maintained clean and tidy work spaces. While contributing to daily and hourly cleaning goals.
Barista
Starbucks
Chandler, Arizona
04.2018 - 06.2020
Maintained clean and organized workspace, enabling coworkers to locate
resources and product.
Supported highest standards of conduct and customer service to support.
Followed health, safety, and sanitation guidelines to pass state inspections.