Freddie G Flores

Outside Sales/Product Manager Responsibilities:

• Increased product adoption by developing and implementing effective marketing strategies.
• Managed sales territory encompassing the entire West Coast and Midwest regions of the United States.
• Built and maintained relationships with a diverse portfolio of clients across multiple industries within logistics and transportation.
• Implemented strategic sales plans to achieve and exceed revenue targets consistently.
• Conducted cold calls, prospecting, and networking to generate new business opportunities.
• Provided personalized customer service to address client inquiries, resolve issues, and ensure satisfaction.
• Collaborated with internal teams including operations, customer service, and logistics to deliver comprehensive solutions to clients.
• Utilized CRM software to track sales activities, manage customer interactions, and forecast future sales trends.
• Stayed updated on industry trends, competitor activities, and market conditions to adapt sales strategies accordingly.
  

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Managing risk, judgment and decision making when resolving complex and confidential matters.
• At Work Advocate, acquisition program working with businesses to bring quarterly financial literacy seminars to their employees.
• Experienced with complex accounts both government and trust related.
• Observing teller and banker transactions for quality conversations to improve and exceed sales goals.
• Lead morning huddles to discuss short term and quarterly goals.
• Experienced acquiring business relationships with over one thousand employees and teaching quarterly seminars, partnering with high schools to teach credit and hands on banking.
• Consult with account holders to identify needs to deepen relationship.
• Uncovering needs for mortgage, investment, business opportunities, and connecting clients with appropriate partners.
• Outbound cold calling and business outreach.
• Proactive follow up commitments, complaints, applications and ongoing financial conversations through CRM platforms to ensure client satisfaction.
• Experienced fixing worst case scenarios, delivering difficult conversations and handling aggravated clients.
• Analytical, able to make data-driven decisions and translate identified opportunities into actionable changes.
• Excellent communication skills in person and over the phone - with proven ability to tailor features and benefits of products/services for owners with differing needs.

• Consult with account holders to identify needs to deepen relationship
• Outbound cold calling and business outreach
• Experienced fixing worst case scenarios, delivering difficult conversations and handling aggravated clients
• Analytical, able to make data-driven decisions and translate identified opportunities into actionable changes
• Excellent communication skills in person and over the phone - with proven ability to tailor features and benefits of products/services for owners with differing needs.

• Operated within established risk parameters while meeting internal/external risk guidelines and compliance obligations.
• Partnering with Service Manager on completing control tasks.
• Perform ATM custodial duties daily and monthly audits on all cash vaults and ATMs.
• Acquire, maintain and build banking relationships.
• Cross-sell additional products and services while performing service/cash related tasks.
• Process all transactions with accuracy and excellent customer service.
• Judgment and decision making ability when resolving moderately complex and confidential matters.
• Developed strong relationships with other internal teams, bankers, and lines of business to deliver full compliment of products and services to help customers meet their financial needs.