Freddie Gray
Mover
Fort Walton Beach,FL
Summary
Dynamic manager with a proven track record at Advance Appearance Specialist, excelling in strategic planning and team leadership. Enhanced customer satisfaction scores through innovative service protocols and improved operational efficiency. Skilled in budget management and performance metrics, driving business growth while fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Manager
Advance Appearance Specialist
01.2015 - Current
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Contractor
A&A Transfer and Storage
01.2022 - 09.2025
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Reduced client complaints by implementing a more effective customer service strategy.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Manager
A&A Transfer and Storage Mayflower
01.2013 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
Mover
Jenkins Transfer and Storage Atlas
01.2007 - 08.2012
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Education
High School Diploma -
Choctaw High School
Fort Walton Beach, FL05.2010
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Timeline
Contractor
A&A Transfer and Storage
01.2022 - 09.2025
Manager
Advance Appearance Specialist
01.2015 - Current
Manager
A&A Transfer and Storage Mayflower
01.2013 - 08.2020
Mover
Jenkins Transfer and Storage Atlas
01.2007 - 08.2012
High School Diploma -
Choctaw High School