Freddie Henderson
Mesquite,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and exceeding sales targets at American National Insurance Company. Skilled in negotiation and operations monitoring, adept at fostering relationships and implementing strategies that drive business growth. Achieved a 10% YOY sales increase through effective team coaching and performance monitoring. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Commercial Operator
Dallas Area Rapid Transit, Dart
10.2014 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Independent Insurance Agent
Southwest Service Life Insurance Company
11.2007 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Professional Sales Representative
Provident American Insurance Company
11.2002 - 10.2007
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
District Sales Manager
American National Insurance Company
07.1991 - 04.2000
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Grew YOY sales 10% by consistently meeting and exceeding quotas.
- Surpassed business sales targets by devising, deploying, and optimizing 5 sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Administration And Management/ Pre-Law
Cedar Valley College
Lancaster, TXHigh School Diploma -
Wilmer Hutchins High School
Hutchins, TX05.1985
Skills
- Negotiation expertise
- Performance monitoring
- Health and safety compliance
- Operations Monitoring
- Superb time management skills
Military
Military Experience :
United States Air-Force Reservists Honorable Discharge February 1989-Jan1997
Occupational License Or Certification:
Group 01-01 Life And Health License
Driver License:
Class B Commercial Driver Liscense
Timeline
Commercial Operator
Dallas Area Rapid Transit, Dart
10.2014 - Current
Independent Insurance Agent
Southwest Service Life Insurance Company
11.2007 - Current
Professional Sales Representative
Provident American Insurance Company
11.2002 - 10.2007
District Sales Manager
American National Insurance Company
07.1991 - 04.2000
Business Administration And Management/ Pre-Law
Cedar Valley College
High School Diploma -
Wilmer Hutchins High School
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