Freddie Mason
Tampa,Fl
Summary
Dynamic and results-oriented business and technology professional with over 25 years of experience delivering high-impact solutions in the financial services and healthcare sectors. Proven expertise in business requirement development, quality assurance, project management, and operational process improvement. Recognized for a collaborative leadership style, exceptional problem-solving skills, and a track record of successfully driving cross-functional teams towards project execution. Skilled in managing large-scale system implementations, legacy migrations, and process automation, consistently delivering value while ensuring compliance with industry regulations. Adept at managing vendor relations, fostering stakeholder engagement, and leveraging technology to streamline operations and enhance efficiency.
Overview
27
27
years of professional experience
Work History
Project Lead-Business Systems Analyst
CENTENE/WELLCARE HEALTH PLAN
01.2007 - Current
- Lead business analysis for the Health Care Medical Management Platform, supporting Medicaid/Medicare programs with a focus on Utilization Management, Case Management, and Disease Management
- Direct the identification of operational inefficiencies, collaborating with senior leadership and functional teams to develop strategies that improve system performance, streamline workflows, and ensure regulatory compliance
- Champion process automation and workflow enhancements, resulting in significant improvements in operational efficiency and the ability to scale with business growth
- Serve as the primary liaison between cross-functional teams, vendors, and stakeholders, delivering clear, actionable requirements for system enhancements and implementations
- Led the quality development and automation of annual audit data for The Centers for Medicare & Medicaid Services (CMS), ensuring accurate and timely submissions
- Conduct regular Joint Application Design (JAD) sessions with business stakeholders and technical teams to define project requirements, ensuring alignment with business objectives and minimizing gaps
- Successfully managed the implementation of multiple healthcare system platforms for state Medicaid/Medicare programs, meeting all regulatory and compliance requirements
- Drove a 15% improvement in operational efficiency through targeted process enhancements and systems integration
Senior Business Systems Analyst / Quality Assurance Project Lead
HSBC (HONG KONG SHANGHAI BANK CORPORATION)
01.2003 - 01.2007
- Led cross-functional teams to elicit and document business requirements for mortgage servicing and acquisition systems, ensuring alignment with business needs and technological capabilities
- Managed the end-to-end Quality Assurance (QA) testing lifecycle for core operational systems, including User Acceptance Testing (UAT), regression testing, and vendor product upgrades
- Oversaw offshore testing teams, ensuring consistent communication and timely delivery of testing milestones
- Developed test plans and managed the execution of functional, system, and integration testing to ensure all requirements were met and defects were mitigated
- Coordinated with business units to simulate potential impacts and process changes, facilitating smooth system transitions and mitigating business disruptions
- Led a successful QA effort for the mortgage systems upgrade, resulting in a 25% reduction in post-deployment defects
- Enhanced the QA process, reducing testing cycle time by 20% through improved test case automation
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
Business Analyst / Quality Assurance Lead
JP MORGAN CHASE
01.2000 - 01.2003
- Conducted detailed gap analysis and requirements gathering for the core mortgage automated underwriting system, providing critical recommendations for system improvements
- Developed test scripts and conducted full-system evaluations, ensuring new software implementations met business objectives and compliance standards
- Established and maintained effective relationships with both internal stakeholders and third-party vendors, ensuring smooth communication and system delivery
- Applied rigorous testing methodologies to ensure system stability and defect-free deployment of new versions of automated underwriting software
- Played a key role in the deployment of a system enhancement that increased underwriting efficiency by 30%
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Coordinator, System Applications
UNIVERSITY OF SOUTH FLORIDA
01.1998 - 01.2000
- Managed the technical support and maintenance of Blackboard, an Internet-based course curriculum software used by the USF Health Sciences Center
- Collaborated with the IT department to troubleshoot system defects, providing timely resolutions and ensuring continuous system uptime
- Developed disaster recovery procedures and system backup protocols to ensure data integrity
- Successfully coordinated system upgrades and performance optimizations, ensuring minimal disruption to end users
Education
Master of Business Administration -
University of Phoenix
Tampa, FL12.2005
Bachelor of Science - Management Information Systems
University of South Florida
Tampa, FL05.1998
Skills
- Agile
- Waterfall
- SCRUM
- JIRA
- Confluence
- ServiceNow
- MS Project
- Mercury Software Testing Suite
- Test Director
- Quality Center
- ALM
- MS Excel
- MS Office Suite
- SharePoint
- Web Services ( Axway, AWS)
- Organizational Web Portals
- MoveIt
- Control M
Affiliations
13th Judicial Circuit Grievance Committee “B” Florida Bar
Timeline
Project Lead-Business Systems Analyst
CENTENE/WELLCARE HEALTH PLAN
01.2007 - Current
Senior Business Systems Analyst / Quality Assurance Project Lead
HSBC (HONG KONG SHANGHAI BANK CORPORATION)
01.2003 - 01.2007
Business Analyst / Quality Assurance Lead
JP MORGAN CHASE
01.2000 - 01.2003
Coordinator, System Applications
UNIVERSITY OF SOUTH FLORIDA
01.1998 - 01.2000
Master of Business Administration -
University of Phoenix
Bachelor of Science - Management Information Systems
University of South Florida
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