Freddie Olds
Pittsburgh,PA
Summary
I'm a lockbox operations manager with solid leadership skills who dependably achieves site goals. Skilled operations manager who is inspired and motivated to help our client reach their goals. Operations manager experienced in leading constructive and cooperative working relationships within a team setting. Operations manager with a 20-year plus background in lockbox operations. My vast knowledge of all functions performed in lockbox further helps me help our clients and BNY Mellon reach their goals. Enthusiastic operations manager who leads the lockbox staff in exceeding quality and productivity goals. I'm a lockbox operations manager who is a dedicated team player experienced in overseeing and managing multiple lockbox applications as well as the day to activities of employees.
Overview
26
26
years of professional experience
Work History
Operations Manager
BNY Mellon
03.2012 - Current
- Responsible for coordinating daily work flow for all lockbox processing areas
- Monitor the mail daily to ensure timely turnover
- Perform daily floor sweeps looking for anything out of place that may be an auditing issue
- Fill in for supervisors when they are out of the office
- Handle customer phone calls
- Conduct daily turnovers with the managers from the other shifts
- Perform daily administrative duties, that include assisting supervisors with their daily administrative duties
- Work with human resources when needed
Operations Supervisor
BNY Mellon
07.1998 - 04.2012
- Responsible for overseeing the retail processing area of lock box
- Over seen new employee training
- Responsible for making sure clients receive their day funds on time
- Had to come up with daily productivity and quality goals
Education
Bachelor of Accounting - Accounting
Southern New Hampshire University
Hooksett, NH01.2024
High School Diploma -
Perry High School
Pittsburgh, Pennsylvania01.1990
Skills
- Self-motivated
- Ability to adapt to change
- Excellent people skills
- Highly organized
- Excellent customer service skills
- Goal oriented
Timeline
Operations Manager
BNY Mellon
03.2012 - Current
Operations Supervisor
BNY Mellon
07.1998 - 04.2012
High School Diploma -
Perry High School
Bachelor of Accounting - Accounting
Southern New Hampshire University
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