Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Freddie O'Neal

Freddie O'Neal

Houston,TX

Summary

Experienced Construction Manager with a strong focus on monitoring sites and ensuring compliance with building and safety codes. Skilled in operational management, team leadership, and delivering excellent customer service. Proven ability to improve store efficiency through strategic planning and problem-solving, consistently achieving sales targets and maintaining high standards in store presentation. Prepared to drive store performance and enhance customer experiences. Expertise lies in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Dedicated to maximizing results and exceeding expectations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowes Home Improvment
04.2020 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Construction Manager

Mangrove Enterprise Group
02.2015 - 02.2019
  • Managed construction projects from inception to completion
  • Oversaw the work of subcontractors and other construction workers
  • Ensured compliance with established OSHA regulations
  • Conducted regular inspections to ensure compliance with safety standards and procedures
  • Supervised team of 6 construction workers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Reduced construction costs through diligent budget management and effective negotiation with suppliers.
  • Negotiated contracts with vendors, securing high-quality materials within budget constraints.
  • Led cross-functional teams to ensure compliance with all safety regulations, significantly reducing workplace incidents.

Department Manager

Home Depot
02.2011 - 02.2015
  • Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked closely with sales associates to complete tasks
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Computer Networking

University of Phoenix
Tampa, AZ

High School Diploma -

South High School
Torrance, CA
06.1995

Skills

  • Project budgeting
  • Construction equipment
  • Site layout design
  • Blueprints
  • Construction site management
  • Site evaluation, building and demolition
  • Team building
  • Safety procedures
  • Clear communications
  • Responsible driver
  • License driver of all sizes
  • Supervised
  • Electrical and manual transmission driver
  • Clean driver
  • Deliver driver training
  • Vehicle maintenance
  • Providing customer support
  • Customer service
  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Display setup
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Sales techniques
  • Strategic planning
  • Relationship building and management
  • Sales growth
  • Issue resolution
  • Staff scheduling
  • Transaction processing
  • Stock rotations
  • Inventory counting
  • Order management
  • Strategic merchandising
  • Sales strategies
  • Microsoft Office Suite
  • Business development and planning
  • Flexible schedule
  • Scheduling coordination
  • Business development
  • Incident reports
  • Assignment delegation
  • Operations oversight
  • Operations
  • Marketing and promotions
  • Workforce management
  • Performance evaluations
  • Regulatory compliance
  • Human resource policies
  • Cost control
  • Motivational techniques
  • Department oversight
  • Vendor management
  • Program administration
  • Verbal and written communication
  • New hire training
  • Cash auditing
  • Budgeting and cost control
  • Inventory management
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Staff training/development
  • Operations management
  • Delegating work
  • Effective leader
  • Scheduling
  • Employee motivation
  • Staff development
  • Sales tracking
  • Schedule management
  • Relationship building
  • Recruitment
  • Management team building
  • Payroll administration and timekeeping
  • Employee development
  • Goal setting
  • Training management

Accomplishments

  • Supervised team of 150 staff members.
  • Achieved Inventory by completing all year long teams making sure we control what we can control with accuracy and efficiency.
  • Achieved maintaining shrink through effectively helping with great customer service.

Certification

  • Forklift/Reach Truck/OP lift/Ballymore License - All current

Languages

Spanish
Limited Working

Timeline

Assistant Store Manager

Lowes Home Improvment
04.2020 - Current

Construction Manager

Mangrove Enterprise Group
02.2015 - 02.2019

Department Manager

Home Depot
02.2011 - 02.2015

Computer Networking

University of Phoenix

High School Diploma -

South High School

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Freddie O'Neal