Freddie Randolph
Little Rock,AR
Summary
Dynamic and results-oriented Hairstylist with extensive experience at Fantastic Sams, adept in business management and outstanding customer service. Leveraged cosmetology expertise and advanced communication skills to develop a loyal client base and enhance salon operations. Proven track record in team leadership and innovative marketing strategies, significantly boosting client satisfaction and salon revenue.
Overview
28
28
years of professional experience
Work History
Hairstylist
Briarwood Nursing and Rehabilitation
03.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Hairstylist
TruLuxe Salon
02.2011 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Receptionist
Arkansas State Fairgrounds
10.2006 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Hairstylist/Receptionist/Manager of Operations
Fantastic Sams
06.1997 - 01.2011
- Processed payments, entering sales in register for prompt customer service.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained regular client list and successfully handled walk-in customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Developed creative techniques to provide clients with latest hairstyles.
- Completed bi-weekly payroll for [Number] employees.
- Built and managed processes for tracking and monitoring department performance.
- Coordinated office events, seminars and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created organized filing system to manage department documents.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
BBA - Business Administration And Management
Pulaski Technical College
13000 Interstate 30 Little Rock,AR 7221008-2028
High School Diploma -
Little Rock Central High
1500 Nine Way Little Rock,Ar 7220206-1988
Skills
- Hair maintenance expert
- Cosmetology
- Business management
- Appointment scheduling
- Outstanding customer service
- Conflict resolution skills
- Marketing
- Team leadership
- Styling tools
- Client consultation
- Natural hair care
- Instrument sanitizing
- Customer education
- Advanced communication skills
- Chemical safety
- Schedule management
- Appointment coordination
- Color corrections
- Highly motivated self-starter
- Quick learner
- Customer consulting
Timeline
Hairstylist
Briarwood Nursing and Rehabilitation
03.2020 - Current
Hairstylist
TruLuxe Salon
02.2011 - Current
Receptionist
Arkansas State Fairgrounds
10.2006 - Current
Hairstylist/Receptionist/Manager of Operations
Fantastic Sams
06.1997 - 01.2011
BBA - Business Administration And Management
Pulaski Technical College
High School Diploma -
Little Rock Central High
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