FREDDIE ROBINSON JR.
Cincinnati
Summary
Results-Driven Sales Leader with 16+ years in B2B/B2C sales driving revenue growth across banking, SaaS, client support management, and facility services. Expert in consultative selling and pipeline operations, using data-driven strategies to close complex deals and expand accounts. Proven ability to diagnose challenges, implement solutions, and coach teams on best practices for conflict resolution. Combines strategic vision with execution to accelerate deals and improve forecasting. Trusted C-level advisor skilled in procurement processes and solution alignment. Passionate about refining operational playbooks and delivering measurable ROI.
Overview
15
15
years of professional experience
Work History
Client Services Manager
People Working Cooperatively
03.2025 - 08.2025
- Streamlined internal processes by implementing a centralized request tracking system and standardizing operating procedures reducing average request resolution time by 35%
- Established open lines of communication by initiating daily 15-minute stand-ups and bi-weekly strategy sessions, improving project completion rates by 25% and increasing team morale
- Monitored performance metrics through a new KPI dashboard, using data analytics to pinpoint inefficiencies in service delivery leading to targeted coaching decreasing client complaints
Account Executive/Manager
Divisions Maintenance Group
08.2024 - 02.2025
- Forged client partnerships into revenue-generating alliances by aligning solutions with business goals, fueling 38% conversion rates in a $2M pipeline while expanding account value through untapped opportunities – blending data-driven strategy with hands-on deal execution
- Consistently outperformed targets by optimizing sales processes and identifying hidden growth levers, systematically increasing contract values and customer lifetime revenue
- Drove operational breakthroughs by uniting sales, marketing and operations teams – pioneering initiatives that slashed onboarding timelines and elevated satisfaction metrics, turning client feedback into competitive advantage
Sales Consultant/Manager
dotloop
10.2021 - 04.2024
- Fostered trusted advisor relationships with real estate professionals, combining deep product expertise with “same side selling” to streamline transactions – from tailored demos to technical troubleshooting – driving efficiency and securing long-term client loyalty
- Eclipsed targets by strategically managing a high-value pipeline with CRM analytics, executing targeted outreach that delivered immediate wins while collaborating cross-functionally to transform client feedback into product enhancements that strengthened market position
- Elevated dotloop’s market leadership through industry events and trend-forward client education, directly linking platform innovation to measurable client growth
Customer Development Manager
SentriLock, LLC.
04.2016 - 10.2021
- Achieved targets by executing data-powered territory plans that optimized acquisition, retention, and revenue growth—transforming market insights into differentiated strategies that captured untapped opportunities and expanded SentriLock’s market share
- Cultivated strategic partnerships with MLSs and brokerages as their lead advisor, architecting tailored solutions and proactive business reviews that boosted retention 28% and increased average customer lifetime value by 41%
- Pioneered product innovation and campaign success by aligning sales, marketing, and product teams on customer needs—while elevating SentriLock’s industry authority through compliance leadership and high-impact event participation
Customer Service Representative/Manager
SentriLock, LLC.
06.2014 - 04.2016
- Propelled industry-leading 95%+ satisfaction scores by architecting technical support solutions for lockbox systems and digital platforms, resolving 500+ complex cases monthly while reducing resolution time 30% through Lean process redesign and knowledge base implementation
- Led performance of 60+ CSRs across 3 locations by 25% KPIs through real-time dashboards and weekly skill-building workshops, while developing 8 team leads in 12 months via succession planning program
- Decreased new hire ramp time 40% (8→5 weeks) while boosting quality scores through simulation training and 12-tier certification matrix, later adopted as company-wide standard
Personal/Universal Banker
Huntington National Bank
02.2011 - 06.2014
- Generated $2.5M+ in annual financial product sales by architecting personalized solutions (loans/investments/insurance) through deep needs analysis, maintaining 94% client retention rate and top-10% sales performance
- Streamlined account lifecycle processes that reduced approval times by 35% while maintaining 100% compliance, while mentoring 15+ team members on complex mortgage/credit cases through weekly knowledge shares
- Grew local market share 18% by leading 25+ financial literacy workshops and modernizing client onboarding through mobile banking tools, while utilizing trend reports that shaped branch product strategy
Education
Associate’s - Psychology
Tallahassee Community College
01.2005
Skills
- Consultative Selling
- Relationship Building
- Presentation/Demos
- Negotiation Skills
- Industry Focused
- Competitor Analysis
- Data Visualization
- Financial Analytics
- Microsoft Suites
- CRM Proficient
- API Integrations
- Reports Building
Accomplishments
- Drove a 30% revenue increase by implementing streamlined sales processes, targeted team training programs, and data-driven pipeline management – exceeding annual targets
- Boosted client retention by 28% through proactive financial reviews, needs-based solution alignment, and strategic touchpoints – strengthening long-term partnerships
- Generated $1.5M+ in new business by spearheading high-impact trade show engagements and consultative outreach campaigns, securing key and new clients
Timeline
Client Services Manager
People Working Cooperatively
03.2025 - 08.2025
Account Executive/Manager
Divisions Maintenance Group
08.2024 - 02.2025
Sales Consultant/Manager
dotloop
10.2021 - 04.2024
Customer Development Manager
SentriLock, LLC.
04.2016 - 10.2021
Customer Service Representative/Manager
SentriLock, LLC.
06.2014 - 04.2016
Personal/Universal Banker
Huntington National Bank
02.2011 - 06.2014
Associate’s - Psychology
Tallahassee Community College
Similar Profiles
Shivani SinghShivani Singh
Salon Assistant at Making Calls, Working In A Team, Managing PeopleSalon Assistant at Making Calls, Working In A Team, Managing People
Nicolina JenningsNicolina Jennings
VP, Managing Director at Working Not Working, A Fiverr CompanyVP, Managing Director at Working Not Working, A Fiverr Company
Kauser ShireenKauser Shireen
Enrolled Nurse at working from agency & working as a casual in RSL care SAEnrolled Nurse at working from agency & working as a casual in RSL care SA
Preston ArriagaPreston Arriaga
Operations Manager I at J.B. Hunt Transport Services, IncOperations Manager I at J.B. Hunt Transport Services, Inc
Tracy MurrayTracy Murray
Warehouse Worker at AmazonWarehouse Worker at Amazon