Freddie Townes
Virginia Beach,VA
Overview
9
9
years of professional experience
Work History
Waiter/Server
PELONS BAJA GRILL
04.2019 - Current
- Making customers feel welcome
- Multitasking between duties
- Providing excellent wait service to ensure customer satisfaction
- Offering food recommendations
- Promoting new menu items to customers
Insurance Agent (MOAT)
GEICO
05.2023 - 05.2024
- Providing Homeowners and Renters insurance
- Making customers feel at ease
- Asking open ended questions to understand what the customer needs
- Educating and guiding the customer to the appropriate coverage to ensure their needs are met
Flight Attendant
PSA Airlines
06.2018 - 04.2019
- Kept cabin neat, clean and professional in appearance
- Making passengers feel welcome
- Helping special assist passengers to their seats
- Briefing passengers seated in the emergency exit row, and demonstrating the safety procedures
- Took measures during unusual conditions to maximize safety of customers and crew
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight
- Managed refreshments cart at scheduled intervals to give passengers food and beverages
- Maintained database of in-flight entertainment and assisted passengers with selections
- Offered answers to passengers' questions and resolved issues that arose during flights
Support Manager
Walmart
01.2016 - 06.2018
- Manage the sales floor
- Providing excellent customer service
- Marketing
- Making sure our products are available to every customer
- Analyzed business performance data and forecasted business results for upper management
- Delegated work to staff, setting priorities and goals
- Resolved complex and escalated support issues
- Fostered positive and inclusive team culture for support staff
Timeline
Insurance Agent (MOAT)
GEICO
05.2023 - 05.2024
Waiter/Server
PELONS BAJA GRILL
04.2019 - Current
Flight Attendant
PSA Airlines
06.2018 - 04.2019
Support Manager
Walmart
01.2016 - 06.2018
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