- Outdoor Recreation
- Participating in fundraising events to support local charities, schools, or community projects
Freddie Valdez
Loma Linda,CA
Summary
Program Support Assistant assisting supervisory teams, including clerical requests, data analysis and report production. Enjoyed creating clear communications for staff members and program participants.
Overview
25
25
years of professional experience
Work History
Program Support Assistant
US Veterans Affairs Department
01.2020 - Current
- Performed clerical organization, answered phones and filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Conducted comprehensive medical record reviews to ensure completeness, accuracy, and compliance with regulatory requirements.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
Front Desk Agent/ Night Auditor
Hyatt Place Hotel
08.2014 - 06.2017
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Prepare menu item foods such as pizzas, sandwiches, burgers, salads, and quesadillas following specific methods that usually require short preparation time
- Operate computers programmed with accounting software to record, store, and analyze information
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Prepare trial balances of books
- Transfer details from separate journals to general ledgers or data processing sheets
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Houseman/Housekeeper
Hyatt Place Hotel
08.2014 - 06.2017
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Dust and polish furniture and equipment
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
- Assist physically challenged travelers and other guests with special needs
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel
Independent Contractor
Apple One Staffing
05.2013 - 12.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Licensed Vocational Nurse
Community Care And Rehabilitation Center
07.2008 - 10.2011
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
Licensed Vocational Nurse
Mission Nursing and Rehabilitation Center
03.2007 - 10.2007
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary team members for optimal patient outcomes.
Licensed Vocational Nurse-Intermittent
Riverside Center for Behavioral Medicine
01.2008 - 08.2015
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Personal Care Assistant
Encore Senior Living
08.2006 - 08.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Resident Assistant
Arbor Gardens Assisted Living
06.2005 - 08.2006
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Meat Department Clerk
Stater Brothers Markets
05.2001 - 08.2006
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Trained new staff members on proper sanitation procedures, cutting techniques, and customer service skills, resulting in an efficient and cohesive team environment.
Boatswain's Mate
United States Coast Guard
06.1999 - 09.2001
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Enhanced maritime security by conducting regular patrols and monitoring vessel activities.
- Managed weapon handling, delivery, and shipping systems.
- Prevented potential terrorist threats through targeted surveillance operations and intelligence gathering efforts.
Education
Bachelor of Science - Health Information Management
American Public University
Charleston, WV12.2025
Associate of Science - Health Care Administration
Glendale Community College
Glendale, CA12.2025
Certified Peer Support Specialist -
Recovery Innovations
Riverside, CA08.2014
Clinical/Administrative Medical Assistant -
Educational Options Center
Riverside, CA06.2003
High School Diploma -
Ramona High School
Riverside, CA01.1999
Skills
- Active Listening Skills
- Customer and Personal Service
- Reading and Writing Comprehension Skills
- Efficient Food Production
- Communications Skills
- Clerical Administration and Management
- First Aid and CPR
- Active Learning
- Analytical research
- Report Preparation
- Office Administration
- Customer Service
- Records Management
- Data Analysis
- Scheduling Management
- Administrative Support
- Excel spreadsheets
Volunteer Experience
- Mary S. Roberts Pet Adoption Center, 06/01/17, Present
- Mary S. Roberts Pet Adoption Center Thrift Store, 06/01/17, Present
Affiliations
- The American Health Information Management Association
Interests
Timeline
Program Support Assistant
US Veterans Affairs Department
01.2020 - Current
Front Desk Agent/ Night Auditor
Hyatt Place Hotel
08.2014 - 06.2017
Houseman/Housekeeper
Hyatt Place Hotel
08.2014 - 06.2017
Independent Contractor
Apple One Staffing
05.2013 - 12.2013
Licensed Vocational Nurse
Community Care And Rehabilitation Center
07.2008 - 10.2011
Licensed Vocational Nurse-Intermittent
Riverside Center for Behavioral Medicine
01.2008 - 08.2015
Licensed Vocational Nurse
Mission Nursing and Rehabilitation Center
03.2007 - 10.2007
Personal Care Assistant
Encore Senior Living
08.2006 - 08.2008
Resident Assistant
Arbor Gardens Assisted Living
06.2005 - 08.2006
Meat Department Clerk
Stater Brothers Markets
05.2001 - 08.2006
Boatswain's Mate
United States Coast Guard
06.1999 - 09.2001
Certified Peer Support Specialist -
Recovery Innovations
Clinical/Administrative Medical Assistant -
Educational Options Center
High School Diploma -
Ramona High School
Bachelor of Science - Health Information Management
American Public University
Associate of Science - Health Care Administration
Glendale Community College