FREDDIE ANGEL HILL
Human Resource
SEAGOVILLE,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Process Associate
Genpact
Richardson, TX
06.2023 - Current
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
ComPsych
Dallas, TX
10.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Facilities Specialist
AT&T
Dallas, TX
05.1997 - 08.2021
- Served as point of contact for internal and external customers seeking support and information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
MBA - Human Resources Management
University of North Texas At Dallas
Dallas, TX 01.2022 - 05.2023
Bachelor of Arts - Human Resource Management
University of North Texas At Dallas
Dallas, TX 01.2014 - 12.2017
Skills
Interpersonal Communication
Data Entry
Attention to Detail
Self-Motivated
Organization and Time Management
Organizational Development
MS Office
File and records management
Customer database management
Good Telephone Etiquette
Teamwork and Collaboration
Maintenance and Repair
Multitasking Abilities
Dependable and Responsible
Certification
Technical Support Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Technical Support Fundamentals
10-2023
Foundations of Project Management
10-2023
Process Associate
Genpact
06.2023 - Current
Customer Service Representative
ComPsych
10.2022 - 02.2023
MBA - Human Resources Management
University of North Texas At Dallas
01.2022 - 05.2023
Bachelor of Arts - Human Resource Management
University of North Texas At Dallas
01.2014 - 12.2017
Facilities Specialist
AT&T
05.1997 - 08.2021