Freddie Sinatra Watson

Woodbridge Home Solutions (Renovo Partners)

03.2009 - 10.2025

Assisted in training new agents on call handling procedures and customer service best practices.
Monitored call quality to ensure adherence to company standards and improve customer satisfaction.
Provided support in resolving escalated customer issues through effective communication and problem-solving skills.
Collaborated with team members to implement process improvements for increased operational efficiency.
Engaged in continuous learning of industry trends to adapt strategies for improved team effectiveness.
Coordinated with other departments to provide smooth execution of sales initiatives.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Monitored daily sales performance and provided feedback to each team member.
Coordinated with IT department to ensure seamless operation of call center technologies, minimizing downtime.
Conducted performance reviews to identify areas for improvement, setting clear objectives for team members.
Supported scheduling efforts to optimize workforce management and reduce wait times for customers.
Enhanced team performance with consistent coaching, feedback, and development opportunities.
Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.