Summary
Overview
Work History
Education
Skills
LANGUAGE
Accomplishments
Certification
CPR
Timeline
Generic

Freddjana Paina Dumesle

Miami,United States

Summary

Performance-driven Store Manager drives consistent growth with strategic operations management. Trains and mentors management team and recruits top associates to deliver award-winning service. Knowledge of inventory management and merchandising practices.

Mental health professional with solid foundation in providing therapeutic support and compassionate care. Known for effective collaboration within multidisciplinary teams and adapting to dynamic care environments. Brings strong focus on active listening and empathy, essential for fostering client trust and progress.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mental Health Assistant

Judge Rotenberg Educational Center
07.2024 - 04.2025
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
  • Aided in the development of behavioral management plans, offering guidance on effective techniques for managing challenging behaviors.
  • Assisted patients in setting attainable goals for themselves, reinforcing progress and celebrating achievements along the way.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Organized recreational activities to assist in patient recovery.

Store Manager

Area 617 Convenience Store
07.2023 - 12.2024
  • Directed merchandising strategy to create eye-catching displays and increase revenue.
  • Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
  • Balanced tills at end of shifts and made daily bank deposits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Manager and Customer Service

Sisters Store and Supplies
01.2019 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Education

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Université Chrétienne de la Communauté de Caïman
Lajeune, Ma

Skills

  • Partnership Building
  • Payroll Management
  • Store Merchandising
  • Supply Ordering
  • Team Leadership
  • Marketing Strategies
  • Bank and Safe Deposits
  • Flexible Schedule
  • Retail Sales Techniques
  • Store Operations
  • Cash Handling
  • Store Opening and Closing
  • Product Knowledge
  • POS Systems
  • Team Development
  • Customer Service Management
  • Shift Scheduling
  • Inventory Control
  • Staff Supervision
  • Recruitment and Hiring
  • Decision Making
  • Marketing and Promotions
  • Customer Relations
  • Staff Management
  • Accurate Cash Handling
  • Mathematical Aptitude
  • Risk Management
  • Key Holder
  • Employee Training
  • Attention to Detail
  • Inventory Management
  • Time Management
  • Employee Scheduling
  • Team Building and Leadership
  • Sales Coaching
  • Training and mentoring
  • Staff Training
  • Problem Solving
  • Documentation And Reporting
  • Case documentation
  • Mental health awareness
  • Behavioral management
  • Multicultural sensitivity
  • Self-care strategies
  • Suicide prevention
  • De-escalation techniques
  • Assertiveness training
  • Psychiatric terminology
  • Problem-solving
  • Behavior observation
  • Personal hygiene assistance
  • Behavior management
  • Patient safety management
  • Crisis intervention

LANGUAGE

French Fluent
Native or Bilingual
Haitian Creole Native
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Accomplishments

I’m a CPR certified

I’ve been working in business and management since I’m fifteen because my family owns stores.

I started medical school,but left because of my country’s conditions.

I have a certificate in basic infomatics.

Certification

CPR

Basic informatics

Safety care

First aid

CPR

Cardio pulmonary resuscitation

Timeline

Mental Health Assistant

Judge Rotenberg Educational Center
07.2024 - 04.2025

Store Manager

Area 617 Convenience Store
07.2023 - 12.2024

Store Manager and Customer Service

Sisters Store and Supplies
01.2019 - 07.2021

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Université Chrétienne de la Communauté de Caïman

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Freddjana Paina Dumesle