Freddricka Henderson-Haynes
North Charleston,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Sweetgrass Pediatrics
12.2019 - Current
- Oversee daily operations of clinic and ensuring it is operated accordingly to federal, local, state, and OSHA standards
- Maintaining clinic budget guidelines, monitoring and controlling expenses and ensuring proper patient billing is followed
- Ensure that new hires are trained, mentored, and coached properly for their positions
- Conduct staff performance reviews, disciplinary reviews as necessary, monitor and enforce staff performance
- Conduct monthly and quarterly meetings in order to provide effective communication between senior leadership and employees
- Meet with outside vendors as needed
- Address patient complaints as necessary and formulate an effective resolution plan
- Ensure the building is safe, submit maintenance requests as needed, and follow-up to ensure repairs and/or improvements are complete
- Address IT problems and concerns to ensure that the clinic is running smoothly without any interruptions
- Conduct safety and environmental audits on a monthly basis
- Ensure proper handling of cash received and approve cash deposits
- Monitor and maintain supply inventory through effective par levels and financially responsible purchasing
- Update employee time in the timekeeping system for timely payroll processing
- Prepare employee schedules taking into consideration requests for time off.
CMA/PCC
Sweetgrass Pediatrics
02.2015 - 11.2019
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Initiated cost-saving initiative that significantly cut down on unnecessary expenditure without compromising on quality.
- Conducted thorough risk assessments for potential investments, safeguarding against significant financial losses.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Coastal Pediatrics
05.2010 - 02.2015
- Trained, mentored, and coached new hires and coworkers
- Administered immunizations per request and update shot records
- Performed vital sign checks in 15 minute intervals to ensure all vitals were within acceptable ranges
- Assisted with circumcisions, and caths procedures when needed
- Assisted with medication distribution, recording vitals, finger/heel sticks, and blood draws
- Monitored and assessed patient surgical site, cleaned, and re-dressed wounds.
Certified Medical Assistant
Carolina Center for Occupational Health
05.2005 - 03.2010
- Serve as a key member of interdisciplinary healthcare team for a busy medical practice. Assist one MD as well as a PA and RN team in ensuring optimal patient care and smooth daily functioning of office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared and administered medications to alleviate patient symptoms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Medical Assistant Sitter
Allied Medical Staffing
08.2004 - 06.2005
- Assisted RN's and LPN's with bed bathes, and diaper changes
- Sat with suicidal patients to ensure their safety and the safety of others around them.
- Took the patients on walks in the courtyard of the hospitals, or watched TV with them.
- Documented if the patient refused to eat or drink anything, if they did how much they ate or drinked.
Education
Associate's Degree - Medical Assisting
Miller Motte College
06.2004
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
- Staff Management
- Supply Management
- Employee Training coaching
- Workflow Planning
- Performance Improvement
- Computer Skills
- Team Leadership
- Goal Setting
- Training and Development
- Employee Coaching and Mentoring
- Performance reviewing
- Task Delegation
- Schedule Management
Accomplishments
- Advanced from Medical Assisting to Office Manager within 3 years for my work ethics, punctuality, and dedication to my work.
Qualifications
MS Word, Google Doc., Excel, Power Point, Epic, Athena, Citrix, Rhinogram, Providerflow, and Greenway, NRCMA (Nationally Registered Certified Medical Assistant), BLS Certified and CPR Certified
References
- Lanette Thomas, (689) 202-9707
- Trena Drayton, (843) 475-9796
- Elizabeth Thelan, (843) 530-4911
Certification
Certified Medical Assistant - March 2008
BLS CPR Certified
Timeline
Office Manager
Sweetgrass Pediatrics
12.2019 - Current
CMA/PCC
Sweetgrass Pediatrics
02.2015 - 11.2019
Certified Medical Assistant
Coastal Pediatrics
05.2010 - 02.2015
Certified Medical Assistant
Carolina Center for Occupational Health
05.2005 - 03.2010
Medical Assistant Sitter
Allied Medical Staffing
08.2004 - 06.2005
Associate's Degree - Medical Assisting
Miller Motte College
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