Freddy Anez
Patchogue,NY
Summary
Proficient in Microsoft Office, AOS Airport Systems, Aerobahn by Saab , D365 Inventory control, Payroll management through Storeforce, and Kronos.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
JFK International Air Terminal, LLC
12.2022 - Current
- Responsibilities- Supervised, directed, and monitored daily performance of JFKIAT subcontractors
- Established, built strong working relationships, and liaisons with all stakeholders, including Airlines, Ground Handlers, business partners and and government agencies
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Conducted daily performance evaluations/inspections/audits
- Responded to incidents/accidents, conducted investigations as necessary, and prepared Medical/Incident reports
- Coordinated and dispatched service calls for subcontractors
- Initiated, received, and actioned communication via radio and telephone
- Managed/executed daily operational gate/hardstand, check-in, and baggage belt plans, and coordinated airlines’ metering time
- Enforced rules and regulations, and issued warnings and infractions accordingly
- Assisted management with other tasks/projects as needed
- Provided customer service to the traveling public.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Operations Intern
JFK International Air Terminal, LLC
08.2022 - 12.2022
- Responsibilities- Manage the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check-in area, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control
- Respond to incidents/accidents
- Support management staff as needed
- Work in coordination with outsourced contracted staff
- Provide customer service and promote a safe environment for passengers and employees
- Initiate and receive communications via radio and/or phone systems
- Request service calls as needed for maintenance/cleanliness/IT issues.
Designated Key Holder
Columbia Sportswear Company
08.2020 - 08.2022
- Responsibilities- Lead a team of 20+ associates to ensure operational tasks and procedures are successful, as well as opening and closing routines, are completed.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Providing direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store
- Lead and supervise the day-to-day operations
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Freight Supervisor
Columbia Sportswear Company
01.2020 - 07.2020
- Responsibilities- Oversees the day-to-day work of assigned associate-level staff; providing direction and guidance, training, and coaching to associate level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store
- Lead and supervise the day-to-day operations of the stockroom, including the processing of shipments within 24 hours, maintaining an organized stockroom, and the flow of merchandise to the floor
- Accountable for opening and closing store procedures to include cash reconciliation, banking, reporting, and security.
- Evaluated employee performance regularly to identify opportunities for professional growth and development within the team.
Sales Associate
Columbia Sportswear Company
07.2019 - 01.2020
- Responsibilities- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, and directing customers to merchandise within the store
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Student Worker
Brentwood Union Free School District
09.2016 - 06.2019
- Responsibilities- assist staff members (librarians, secretaries, custodians, etc.) in many areas
- Leader of a team of 5.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
Education
Aviation Administration - Concentration in Airport Management Bachelor’s Degree -
Farmingdale State College
Farmingdale, NY06.2023
Advanced Regents Diploma -
Brentwood High School
Brentwood, NY06.2019
Skills
- Teamwork and collaboration ethics
- Operations Management
- Performance monitoring
- Staff Supervision
- Safety oversight
- Very easily adaptable
- Problem-solving
- Irregular Operations (IROPS)
- FEMA & ICS Crisis Response
- Microsoft Office
- Auditing
- Multitasking
- Strategic Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- American Association of Airport Executives (AAAE)
Timeline
Operations Supervisor
JFK International Air Terminal, LLC
12.2022 - Current
Operations Intern
JFK International Air Terminal, LLC
08.2022 - 12.2022
Designated Key Holder
Columbia Sportswear Company
08.2020 - 08.2022
Freight Supervisor
Columbia Sportswear Company
01.2020 - 07.2020
Sales Associate
Columbia Sportswear Company
07.2019 - 01.2020
Student Worker
Brentwood Union Free School District
09.2016 - 06.2019
Aviation Administration - Concentration in Airport Management Bachelor’s Degree -
Farmingdale State College
Advanced Regents Diploma -
Brentwood High School
Similar Profiles
Yuderca Binet-TaverasYuderca Binet-Taveras
Air Freight Operations Representative at Laufer Group InternationalAir Freight Operations Representative at Laufer Group International
Stacey TaittStacey Taitt
CUSTOMER SERVICES AGENT at DELTA AIR LINES JFK INTERNATIONAL AIRPORTCUSTOMER SERVICES AGENT at DELTA AIR LINES JFK INTERNATIONAL AIRPORT
Avijit TalukdarAvijit Talukdar
Shift Supervisor at FLIK Hospitality JFK Terminal 4 - Emirates LoungeShift Supervisor at FLIK Hospitality JFK Terminal 4 - Emirates Lounge