FREDDY CABARCAS
Miami,FL
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
Northern Air Cargo
01.2024 - Current
- Planned and supervised shipments from production to end and scheduled daily and weekly routes.
- Tracked orders and notified customers of status updates or potential delays.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations, and minimize waste.
Operations Agent- Lead Agent
Stratair
01.2017 - 01.2024
- Routes inbound and outbound airfreight shipments to their destinations
- Receives counter orders from customers and arranges for pickup of freight and delivery to loading platform.
- Managing and assisting with cargo loading processes.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
Gateway Agent
DHL Global Forwarding
10.2021 - 10.2022
- Manage and carry out specific program and regulatory activities such as enforcing hazmat and weight restrictions
- Maintain compliance issues relate to TSA, FAA, and cargo operations for several major airlines
- Handle various amounts of freight including both FTL, LTL, dry, refrigerate, flat, and intermodal
- Practice safe conscious behaviors in all operational processes and procedures by adhering to strict TSA, IATA, and DCOM regulations.
Front Desk Agent
El Paseo Hotel
12.2015 - 01.2017
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers questions and address their complaints
- Answer all incoming calls, redirect them when needed.
Server/Host
La Esquina del lechon
10.2013 - 12.2015
- Provide excellent customer services
- Make suggestions based on their preferences
- Take and serve food/drinks orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
MBA -
Miami Dade College
Miami12.2026
High School Diploma -
Corporation Universitaria De La Costa
Barranquilla - Colombia12.2006
College Degree - Business
Colegio Icetec
Barranquilla - Colombia12.2006
Skills
- Guest Service
- Import Export
- Writing Skills
- Transportation Management
- Proofreading
- Freight Experience
- Copy Editing
- Shipping procedures
- Technical Writing
- Public Relations
- Inventory Control
- Shipping Documentation
- Purchase Orders
Assessments
- Work Style: Reliability, Completed, 10/01/19, https://share.indeedassessments.com/attempts/02350ef48212549ca0c3e149ebde8791eed53dc074545cb7
- Data Entry: Accuracy, Proficient, 09/01/20, https://share.indeedassessments.com/attempts/aa913bdfbb091c0fa454c0ce97c4a423eed53dc074545cb7
Personal Information
Relocation: Anywhere
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Logistics Coordinator
Northern Air Cargo
01.2024 - Current
Gateway Agent
DHL Global Forwarding
10.2021 - 10.2022
Operations Agent- Lead Agent
Stratair
01.2017 - 01.2024
Front Desk Agent
El Paseo Hotel
12.2015 - 01.2017
Server/Host
La Esquina del lechon
10.2013 - 12.2015
MBA -
Miami Dade College
High School Diploma -
Corporation Universitaria De La Costa
College Degree - Business
Colegio Icetec
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