Freddy Chimbo Troya
Spring Valley,NY
Summary
Dynamic professional with extensive experience in oral and written communication, complemented by strong active listening and analytical problem-solving skills. Proven track record of enhancing customer experiences through service-oriented approaches, understanding client needs, and delivering tailored solutions that foster loyalty.
Overview
4
4
years of professional experience
Work History
Roofer Helper
Eddie
New , NY
07.2023 - 11.2024
- Supported team members in completing projects on time through effective communication and coordination with fellow Roofer Helpers.
- Learned from experienced Roofers on proper safety protocols and procedures, minimizing risk during all roofing tasks.
- Collaborated closely with teammates to ensure consistent quality across all aspects of a project from start to finish.
- Safeguarded job site safety by maintaining a clean and hazard-free work area, reducing the risk of accidents.
- Improved worksite efficiency by assisting in the organization and preparation of materials and tools for daily roofing tasks.
- Gained knowledge on various roofing techniques and materials through constant observation, enabling better assistance in future projects.
- Enhanced project completion rates by providing support to roofers during the installation, repair, or replacement of various roofing systems.
- Optimized tool usage by performing regular maintenance checks and repairs as needed, prolonging their lifespan and functionality.
- Assisted in minimizing material waste by accurately measuring, cutting, and positioning roofing materials according to specifications.
- Contributed to a positive company reputation by adhering to high standards of workmanship, professionalism, and customer service.
- Reduced customer complaints by addressing minor issues promptly before they escalated into larger problems requiring extensive repairs or replacements.
- Upheld company standards of professionalism while interacting with clients, coworkers, suppliers, or other stakeholders involved in the roofing process.
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
Catering Server
Rudi's
Spring Valley , NY
12.2021 - 11.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline, to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Contributed to team success by cross-training in various roles, such as bartender, server assistant, or line cook, when necessary.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
Bar Waiter
Freddy's Frozen Custard & Steakburgers
Spring Valley , NY
12.2020 - 10.2024
- Maintained a clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day, or safely secured after closing time.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Made sure all the tables had their drinks and snacks refilled.
Food Waiter
Margecarson
Monsey, New York
11.2021 - 09.2022
- Enhanced customer satisfaction by providing timely and efficient food service, with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation, and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies, such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for the residents.
- Handled customer complaints diplomatically by listening attentively to concerns, and working towards a satisfactory resolution.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guests' preferences or dietary requirements for the residents.
- I memorized all orders and beverages for each of the residents, making sure they were satisfied with their dining experience.
Education
High School Diploma -
Ramapo High School
Spring Valley, NY06-2023
Skills
- Power tools' operation
- Safety regulations compliance
- Stress tolerance
- Strong communication skills
- Strong multitasking
- Customer service focus
- Professional appearance
- Efficient organization
- Time management
- Team leadership
- Negotiation
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Roofer Helper
Eddie
07.2023 - 11.2024
Catering Server
Rudi's
12.2021 - 11.2024
Food Waiter
Margecarson
11.2021 - 09.2022
Bar Waiter
Freddy's Frozen Custard & Steakburgers
12.2020 - 10.2024
High School Diploma -
Ramapo High School
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