Freddy Cruz
The Bronx
Summary
Dynamic Head Bartender and floor manager with a proven track record at preview establishments, enhancing customer loyalty and streamlining operations. Expert in mixology and foodservice management, I excel in fast-paced environments, demonstrating exceptional hospitality service expertise and communication skills to boost client retention and team performance.
Overview
4
4
years of professional experience
Work History
Head Bartender
Mark's Off Madison
02.2024 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss
Head Bartender
Hav N' Mar Restaurant
03.2023 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss
Captain Banquet
Columbia Business School Club Of New York
01.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Floor Manager - Catering
Rainhas Churrascaria
01.2021 - 12.2022
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service
- Enhanced customer satisfaction by actively addressing concerns and providing personalized solutions
- Increased client retention, maintaining strong professional relationships through exceptional communication skills
Education
High School Diploma -
MCNDHS
New York, NY08.1999
Skills
- Certificate in Food Protection
- Expert mixology
- Hospitality service expertise
- Foodservice management
Timeline
Head Bartender
Mark's Off Madison
02.2024 - 11.2024
Head Bartender
Hav N' Mar Restaurant
03.2023 - 11.2023
Captain Banquet
Columbia Business School Club Of New York
01.2021 - 01.2023
Floor Manager - Catering
Rainhas Churrascaria
01.2021 - 12.2022
High School Diploma -
MCNDHS
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