Freddy Garcia
Los Angeles,US
Summary
Accomplished individual within multiple operations. Specializing and passionate in Security Operations whilst upholding unparalleled customer service. Excellent leadership skills with a proven background for problem solving pursuing to further enhance my career within the Security field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Foot Patrol Officer
Allied Universal Security Services
Los Angeles, CA
12.2024 - Current
- Patrol designated district, showing security presence to merchants.
- Respond to called from merchant requesting assistance.
- Homeless outreach services towards individuals that may benefit from the program.
- Maintaining district a safe environment, making contact with homeless, individuals trespassing or committing petty crimes and working with Law Enforcement should it be required.
- Utilizing a variety of software programs including Outlook,Heliaus, Citizens app.
- Merchant checking with local shops, distributing documents, assuring security assistance and following up on calls.
Family Medical Leave
N/A
Los Angeles, CA
06.2024 - 11.2024
Front Office Agent
Fairmont Century Plaza
Century City
04.2023 - 06.2024
- Cross training between Security and Front Office Operations, Upholding 5 Star Forbes customer service, exceeding guest expectations throughout their stay
- Collaborate with other departments to manage rooms, guest requests, incidents and amenities
- Developing management/leadership skills via daily management oriented tasks including new associates training/development, guest discrepancies, coordinating VIP reservations, folio billing
- Enhanced guest satisfaction providing excellent check-in and out processes
- Assisting front office management team with guest folios, house accounts, guest reservations credits/billing
Guest Safety Ambassador (Hotel Security)
Fairmont Century Plaza
Century City
04.2022 - 06.2024
- Oversee any guest or colleague injuries ensuring proper first aid is provided as needed
- Specializing in high profile events, leading new associates & 3rd party security ensure high profile client safety
- Monitor CCTV footage, daily footage review and distribution as needed
- Daily reports written with utmost efficiency & information, daily passover and briefing to following shift colleagues
- Maintaining relationships with high net worth residents, providing daily patrols & services as needed
- Supervising training for new associates, providing on boarding and hands on training within hotel operations
- Daily private detail for VIP, private clients, high profile government officials whilst coordinating with different law enforcement agencies & 3rd party security for client requests/movements
- Consistent designated patrols to maintain presence in vulnerable areas
Education
High School Diploma -
West Adams Preparatory High School
Los Angeles, CASkills
- Security Operations
- De Escalation
- Customer Service
- Leadership
- Problem Solving
- Report Writing
- Colleague training
Certification
- Guard Card/Training certified at BSIS
- CPR/AED Certified
- Baton Certified at BSIS
- Pepper spray Certified
- Handcuff Certified
Timeline
Foot Patrol Officer
Allied Universal Security Services
12.2024 - Current
Family Medical Leave
N/A
06.2024 - 11.2024
Front Office Agent
Fairmont Century Plaza
04.2023 - 06.2024
Guest Safety Ambassador (Hotel Security)
Fairmont Century Plaza
04.2022 - 06.2024
High School Diploma -
West Adams Preparatory High School