Freddy Gonzalez
Middletown,CT
Summary
Sr. Public safety and security leader with experience supervising officers, coordinating emergency response, and conducting preliminary investigations. Background includes access control, policy enforcement, incident reporting, and training new staff, with bilingual English/Spanish communication supporting clear coordination with campus teams and public safety partners.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Campus Safety Supervisor, Sergeant
Connecticut College
New London, CT
02.2026 - Current
- Supervised Campus Safety Officers through shift briefings, duty assignments, and policy compliance enforcement, fostering a cohesive team environment.
- Respond to emergencies and critical incidents with sound judgment to protect life and property.
- Coordinate with local police, fire, EMS, and other agencies during emergencies and investigations.
- Conducted preliminary investigations and preserved scenes while preparing comprehensive incident reports to ensure accurate documentation and response.
- Enforce policies and the Code of Conduct while maintaining a safe and inclusive campus environment.
- Perform proactive patrols and field inspections to identify security risks and policy violations.
- Trained, mentored, and coached newly assigned security officers on emergency response procedures, patrol operations, report writing, customer service, and policy compliance, enhancing overall team readiness.
Security Account Manager
GardaWorld
Windsor, CT
06.2025 - 02.2026
- Supervised daily security operations to ensure compliance with organizational policies and security procedures, enhancing overall security posture.
- Directed multi-site operations to maintain service standards and performance accountability.
- Utilized operational data to identify service gaps and implement improvements, streamlining security operations.
- Managed staffing models and scheduling to optimize service delivery and control labor costs.
- Recruited, coached, and evaluated supervisors and frontline staff, enhancing leadership capabilities and team performance.
- Conducted site audits and leadership walkthroughs to enforce policy adherence and elevate execution standards.
Security Operations Supervisor
Trinity Health, Saint Francis Hospital
Hartford, CT
05.2023 - 06.2025
- Respond to security incidents, medical emergencies, accidents, and suspicious activity while exercising sound judgment to protect patients, staff, visitors, and hospital property.
- Facilitated emergency response activities by collaborating with hospital leadership, clinical staff, and external public safety agencies, ensuring effective coordination and timely response.
- Conducted preliminary investigations, documented findings through detailed incident reports, and coordinated follow-up actions to ensure compliance with organizational procedures.
- Performed routine patrols and facility inspections to identify security vulnerabilities, safety hazards, and policy violations, enhancing overall safety and security in the healthcare environment.
- Enforce access control procedures by monitoring entrances, verifying credentials, and maintaining the security of restricted areas.
Assistant Banking Center Manager
Peoples Bank
Hamden, CT
09.2021 - 04.2023
- Established strong customer and community partner relationships, resolving complex issues with professionalism and sound judgment.
- Coordinated staff scheduling, performance management, coaching, and employee development to ensure smooth daily operations.
- Maintained accountability for security procedures, cash controls, facility operations, and regulatory compliance.
- Prepared operational reports and tracked performance metrics to collaborate with leadership on enhancing operational effectiveness.
- Supported daily branch operations while following corporate security procedures, banking regulations, and operational policies.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Manchester, NH01-2029
High School Diploma -
New Haven Academy
New Haven, CT06-2010
Skills
- Emergency Response
- Incident Response
- Public Safety Operations
- Security Supervision
- Preliminary Investigations
- Incident Report Writing
- Crisis Management
- Emergency response planning
- Medical Emergency Support
- Patrol Operations
- Building Security
- Access Control
- Policy Enforcement
- Risk Assessment
- Security Monitoring Systems
- Microsoft Excel (Advanced)
- Crisis Communication, Security Monitoring Systems, Stakeholder Communication, Microsoft Excel (Advanced)
- Stakeholder Communication
- Medical Emergency Support
- Staff training
Certification
- Mental Health First Aid Provider | National Council for Mental Well-being | 2026
- BLS Provider / CPR / AED | American Heart Association | 2025
- MOAB – Management of Aggressive Behavior | MOAB Training International, Inc | 2024
Timeline
Campus Safety Supervisor, Sergeant
Connecticut College
02.2026 - Current
Security Account Manager
GardaWorld
06.2025 - 02.2026
Security Operations Supervisor
Trinity Health, Saint Francis Hospital
05.2023 - 06.2025
Assistant Banking Center Manager
Peoples Bank
09.2021 - 04.2023
Bachelor of Science - Criminology
Southern New Hampshire University
High School Diploma -
New Haven Academy