Summary
Overview
Work History
Education
Skills
Timeline
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Freddy González

8653 Nw 112th Pl Doral ,FL

Summary

A highly motivated professional with 6+ years’ experience in sales looking to further develop my engagement and experience skills:

• Strong Administrative/Executive Support, Training + Facilitation, Planning, Communication/Presentation skills

• Exhibits Problem-Solving and Critical Thinking skills, along with Multitasking and Time Management in a high paced environment.

• Exhibits discretion & confidentiality with sensitive information

• Proficient experience with Microsoft Office and Google Programs

• Bi-lingual- English and Spanish

Overview

6
6
years of professional experience

Work History

Delivery Merchandiser

Lays Delivery
07.2022 - Current
  • Reduced delivery times by effectively planning routes based on traffic patterns, weather conditions, and other factors.
  • Provided exceptional customer service through prompt communication and proactive problem resolution, increasing overall satisfaction rates.
  • Maintained a clean and organized vehicle, promoting a positive company image to customers and the public.
  • Utilized GPS navigation systems effectively while driving unfamiliar routes or under challenging conditions.
  • Efficiently managed multiple tasks simultaneously, such as tracking inventory, driving, and communicating with customers.
  • Picked up damaged and out-of-date product, empty shells and vacant pallets.
  • Developed strong relationships with store personnel, fostering trust and collaboration for efficient merchandising operations.
  • Maintained neat appearance of equipment and product in assigned accounts.

Shift Manager

100 Montaditos Brickell
02.2021 - 11.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Car Rental Agent

American Best Car Rental
02.2019 - 10.2021
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.

Education

Mechanical Engineering -

Universidad Fermín Toro
Venezuela

English - Idiom

CLLC
Ottawa, OH
03.2017

High School -

Rio Claro
Venezuela
09.2015

Skills

  • Warehouse Operations
  • Route Planning
  • Stock Rotation
  • Vehicle Maintenance
  • Merchandise Display
  • Product Merchandising
  • Load and unload
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Efficiency and Time Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Dependability and Honesty
  • Active Listening
  • Customer Relationships
  • Adaptability and Flexibility
  • Decision-Making
  • Cash Handling
  • Vehicle Safety and Maintenance
  • Clean Driving Record

Timeline

Delivery Merchandiser

Lays Delivery
07.2022 - Current

Shift Manager

100 Montaditos Brickell
02.2021 - 11.2022

Car Rental Agent

American Best Car Rental
02.2019 - 10.2021

Mechanical Engineering -

Universidad Fermín Toro

English - Idiom

CLLC

High School -

Rio Claro

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Freddy González