Freddy Gutierrez
Inglewood,CA
Summary
Dynamic Head Bartender with a proven track record at American Airlines Admirals Club, enhancing customer satisfaction and loyalty through exceptional service and high-quality cocktails. Skilled in staff training, cash handling, and upselling techniques. Demonstrated ability to reduce food waste and increase client retention by fostering strong professional relationships.
Overview
20
20
years of professional experience
Work History
Head Bartender
American Airlines Admirals Club
09.2007 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Banquet Bartender
Hollywood Park Casino
07.2004 - 08.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Supervisor - Catering
Delaware North
07.2005 - 09.2007
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Increased client retention, maintaining strong professional relationships through exceptional communication skills.
- Reduced food waste with proper portion control and careful inventory management.
Education
GED -
El Camino College
Torrance, CAHigh School Diploma -
Hawthorne High School
Hawthorne, CA07-2003
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Cash handling
- Sales and upselling techniques
- Customer service
Languages
Spanish
Full Professional
Timeline
Head Bartender
American Airlines Admirals Club
09.2007 - 05.2024
Supervisor - Catering
Delaware North
07.2005 - 09.2007
Banquet Bartender
Hollywood Park Casino
07.2004 - 08.2012
GED -
El Camino College
High School Diploma -
Hawthorne High School
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