Freddy Herrera
Los Angeles,CA
Summary
I'm a young professional who is passionate about expanding my work experience, my highly-organized and self-motivated traits can contribute to business success. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Associate
West LA Iternational Market
City of Los Angeles, CA
02.2021 - Current
- Respond to customer needs, providing product information, aisle locations, back stock checks, and price verification.
- Unload 2 daily trucks for grocery, dairy, frozen, bakery, and other relevant departments and more frequent trucks during holiday seasons.
- Manage the flow of approximately 44000 items, organizing back stock areas, preparing products for stocking shelves, and rotating it through by date.
- Build special sales displays and maintain existing shelves.
Customer Service Associate
Home Depot
Lakewood, CA
04.2020 - 12.2020
- Assisted customers with setting appointments,returns, exchanges, special order requests, and arranging merchandise pick-up. Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Math Tutor
Palisades Charter Highschool
Pacific Palisades, CA
08.2018 - 06.2019
- Assisted children with daily homework tasks by uncovering and removing obstacles to success.
- Supported teacher instruction by discussing concepts and creating custom practice questions. Used positive reinforcement techniques to encourage and build confidence.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Volunteer
Melrose Veterinarian Pet Hospital
Los Angeles, CA
06.2018 - 09.2018
- Repaired and disinfected animal cages on a regular basis to keep animals clean and free of contaminants to promote optimal health
- Strong knowledge of a variety of animal breeds and their handling, nutritional requirements, and general care
- Attended to minor wounds and skin disorders per vet instructions.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA05.2024
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06.2019
Skills
- Detailed oriented and organized
- Flexible
- Self-motivated
- Team Player
- Positive and friendly
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Associate
West LA Iternational Market
02.2021 - Current
Customer Service Associate
Home Depot
04.2020 - 12.2020
Math Tutor
Palisades Charter Highschool
08.2018 - 06.2019
Volunteer
Melrose Veterinarian Pet Hospital
06.2018 - 09.2018
Bachelor of Arts - Sociology
California State University - Dominguez Hills
High School Diploma -
Palisades Charter High School
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