Freddy Lobo Garcia

• Enhanced guest satisfaction by providing excellent check-in and check-out processes.
• Developing leadership/ management skills via daily management oriented tasks including guest discrepancies, coordinating VIP & frequent guest reservations, room blocking, folio organization billing.
• Collaborate with departments to manage rooms, requests, incidents and amenities.
• Assisting front office management team with guest folios, house accounts, guest reservation credit and billing
• Upholding 5 Star Forbes customer service, exceeding guests expectations throughout their stay.

-Oversee any guest, colleague injuries ensuring proper first aid is distributed as needed.

-Specializing in high profile level events, leading team to ensure guest & high profile safety.

-Monitor CCTV footage, daily footage review and distribution as needed.

-Daily private detail for VIPs, private clients, high level government officials coordinating with 3rd party Security team for Client requests and movement.

-Administrative work, maintaining close communication with departments regarding hotel incidents.

-Consistent designated patrols to maintain presence in vulnerable areas.

-Daily reports written with upmost efficiency & information, daily passover & briefing for following shift colleagues.