Summary
Work History
Education
Skills
Accomplishments
Languages
Professional References
Timeline
Generic

Freddy Mancilla

Baytown,TX

Summary

Certified pharmacy technician with over 3 years of experience in retail pharmacy environments for a major national chain. Practiced at offering medications and information to patients as well as communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. 4 years of retail management and 3 years of pharmacy management.

Work History

Lead Technician

CVS Pharmacy
2020 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicate with over 50 patients to collect information about prescriptions and medical conditions or arranged consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
  • Solved customer problems in-person or over the phone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacist by filling 800 prescriptions per day for customers and responding to patient questions regarding prescription and medication-specific issues.

Store Manager

Journeys
2017 - 2020
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Retail Sale Associate

The Golden Nugget
2016 - 2017
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Associate of Applied Science - Surgical Technology

San Jacinto College District
Pasadena, TX

High School Diploma -

Liberty High School
Liberty, TX
06.2015

Skills

  • Immunization certification achieved
  • Pharmacy and customer records management
  • Drug inventory management
  • Medicare and Medicaid process
  • Processing payments
  • Drug utilization review
  • Stocking Shelves
  • Updating Medication Histories

Accomplishments

  • 150k+ increase at Journeys.
  • Top Sales associate at The Golden Nugget and Journeys.
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Languages

Spanish
Native or Bilingual

Professional References

Badal Dave (832)-878-2777

Kendra Gonzalez (720)-397-1059

Raul Ramos (281)-650-0586

Pedro Yabar (832)-515-3786

Timeline

Lead Technician

CVS Pharmacy
2020 - Current

Store Manager

Journeys
2017 - 2020

Retail Sale Associate

The Golden Nugget
2016 - 2017

Associate of Applied Science - Surgical Technology

San Jacinto College District

High School Diploma -

Liberty High School

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Freddy Mancilla