Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Freddy Marín Sánchez

Alajuela

Summary

Professional and prepared compliance specialist with strong background in KYC processes and regulatory requirements. Known for keen ability to identify and mitigate potential risks, ensuring compliance with evolving industry standards. Effective collaborator, consistently delivering results through teamwork and adaptability. Highly skilled in data analysis, customer due diligence, and maintaining robust documentation. Reliable asset in dynamic environments.

Overview

14
14
years of professional experience

Work History

KYC Analyst 1

CITI Bank
07.2021 - Current
  • Responsible to create and maintain information from clients of the bank in the KYC System (records) where we must obtain information from external and valid sources according to the business policies.
  • Work with the Relationship Manager and Compliance teams to have the information accurate in the system, from the beginning to approval in KYC record and report the progress to supervisor.
  • Guarantee KYC records incorporate local regulatory requirements and BSU Standards.
  • We should have the information validate within KYC records and Customer Identification Program to safeguard completion and accuracy.
  • Experience working on large and complex relationships.
  • Advance experience to work with multiple appendices from UK and USA.
  • Enough understanding working FUNDS.
  • Analysis and research information expert according to what the position demands.
  • Led and manage the development of new ideas.
  • Enough knowledge in the KWT System, KYC, MAPS, DMC, CDM, AMC, Lexis Nexis, KMC, Policy Database and different tools to help with the research process.
  • Been part of the project Customer Coaching Program to work directly with clients.
  • Responsible of NAM CCB Parent Uplifts, applying SME experience.
  • POC of Villa Group, Mason Tenders relation, Geosyntec, Allied Benefit Systems and Faros.
  • UK Appendix advisor. Helping co-workers with UK policies to understand better what we need for each scenario, also been a mentor and give support contacting UK AML team.

Employee Resource Center Executive (ERC)

Amazon Costa Rica
10.2020 - 05.2021
  • Deliver US Amazon Policies/Benefits employee support. Help employees with vacation time, leave of absence, personal time, excuse time, bereavement time, payroll information, benefits, career choice program, taxes information, schedule information, etc.
  • Manage company policies and apply procedures according to them.
  • Employee data-management, claim resolution and process documentation.
  • Recruited and developed solid team of professionals to care for the employees.
  • Collaborated with cross-functional teams to improve customer satisfaction and service delivery.

Travel Programs Designer

Swiss Travel Costa Rica
02.2019 - 05.2020
  • Responsible of the annual programs design and quotation for the different markets we offered services. (Europe, USA, Mexico, Australia, Colombia, Canada, etc.)
  • Led negotiations with the accounts and companies of the portfolio to make flyers and promotions of the products.
  • Management analysis and update of sales statistics of each account I managed.
  • Provided updated information about products we currently offer to clients and start doing marketing.
  • Responsible of special offers communication and supervision of the different accounts in charge.
  • Customer service support to solve issues with clients, managers, and sales executives.
  • Detection of training needs and staff development.
  • Coordination and supervision of the executives in charge of the accounts.
  • Planning and control of marketing projects with the companies opening for new ideas and strategies.
  • Led and manage the development of new ideas to promote our products.
  • Update, development, and implementation of procedures in the company related to my job position.
  • Work with marketing department to design the material of the product to our main markets.
  • Visit to suppliers to know more about the product and select it carefully to fit in the different markets.
  • Work in the management area has given me enough knowledge to talk with important clients from other countries and gave me an idea about the requirements that these clients have in order to give them the right answer.

Sales Director Assistant

Swiss Travel Costa Rica
05.2012 - 01.2019
  • Responsible for developing, implementing, and monitoring the trips of each sales manager, CEO, or president of the international companies.
  • Responsible of the sales of tours in San José area.
  • Implementation of guidelines for the internal staff in the creations of trips.
  • Logistic coordinator of each trip while clients are in Costa Rica.
  • Update, development, and implementation of procedures in the company related to my job position.
  • Participation and attend of the principal international tourism fair in Costa Rican, Expotur 2017 and 2018.
  • Developed and executed comprehensive sales strategies to drive revenue growth across multiple markets.
  • Established key performance indicators (KPIs) to monitor team performance and adjust tactics accordingly.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
  • Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
  • Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.

Account Manager Assistant

Swiss Travel Costa Rica
11.2011 - 05.2012
  • Advise and provide assistance to the account manager in several tasks like international phone calls, book services to the clients, check availability and creation of reports.
  • Responsible of the booking’s reports.
  • Supported account managers in developing client relationships and maintaining communication.
  • Managed scheduling of accounts-related activities, enhancing workflow efficiency.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.

Education

Licentiate degree - Business Administration

Universidad De Las Ciencias Y El Arte De Costa Rica
San Jose
01.2014

Bachelor's degree - Business Administration

Universidad De Las Ciencias Y El Arte De Costa Rica
San Jose
01.2013

Certification - English Executive Service

Instituto Nacional De Aprendizaje
Ciudad Colon
01.2009

Skills

  • Ability to multi-task and work under pressure in a fast-paced environment
  • Extensive experience working with customers locally and internationally
  • Strong focus on execution and attention to detail
  • Excellent teamwork, collaboration and partnering
  • Experience with Microsoft Office tools (Excel, PowerPoint, Word)
  • Excellent project management skills
  • Advanced business planning and logistics
  • Excellent analytical thinking, analysis, and problem-solving skills
  • Positive and open to new ideas
  • AML compliance
  • Policy adherence
  • Organizational skills
  • Adaptability and flexibility
  • Problem-solving abilities

LANGUAGES

Spanish: Native written and spoken.
English: 90% Level advanced, written and spoken.

Timeline

KYC Analyst 1

CITI Bank
07.2021 - Current

Employee Resource Center Executive (ERC)

Amazon Costa Rica
10.2020 - 05.2021

Travel Programs Designer

Swiss Travel Costa Rica
02.2019 - 05.2020

Sales Director Assistant

Swiss Travel Costa Rica
05.2012 - 01.2019

Account Manager Assistant

Swiss Travel Costa Rica
11.2011 - 05.2012

Licentiate degree - Business Administration

Universidad De Las Ciencias Y El Arte De Costa Rica

Bachelor's degree - Business Administration

Universidad De Las Ciencias Y El Arte De Costa Rica

Certification - English Executive Service

Instituto Nacional De Aprendizaje

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