Freddy Martinez Malaga
Los Angeles
Summary
Reliable Dispatcher & employer with years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
Pacifica Trucks LLC
02.2023 - 09.2025
- Coordinated logistics to optimize delivery schedules and enhance operational efficiency.
- Monitored real-time communication systems to ensure timely responses to service requests.
- Managed dispatch operations, ensuring accurate routing for emergency and non-emergency calls.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Trained junior dispatchers on software tools and best practices for efficient workflow management.
- Implemented strategies to reduce turnaround times, enhancing customer satisfaction levels significantly.
- Developed standard operating procedures that improved dispatcher accountability and operational transparency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25+ fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Trucking Dispatcher
Supra National Express
02.2021 - 10.2022
- Directed dispatching, routing and tracking of 20+ fleet vehicles.
- Focused on LFD & containers on Demurrage
- Return empties on dual transaction to save company money
- Return all WCCP and Evergreen chassis on time
- Verified container availability on web sites
- Coordinated repairs to vehicles to maintain fleet operations.
Command Center Operator
American Honda Motor Co., Inc.
09.2018 - 12.2020
- Received emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as EMS requests.
- Relayed latest information to first responders via electronic means, telephone calls and 2-way radio responses.
- Developed team communications and information for meetings.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Provided safety reports and data analysis to building managers to inform security processes.
Trucking Dispatcher
Price Transfer Inc.
01.2012 - 12.2017
- Responsible for organizing all available work and Pickups out of the harbor.
- Guided a team of 25 professional drivers and was in communication with them at all times.
- Deliver Freight to customers in a timely manner.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details
- Coordinated driver dispatch to accomplish daily delivery requirements
Courier Driver
Price Transfer Inc.
03.2010 - 01.2012
- Responsibilities included helping customers Received their important packages on time.
- Shuttled customers to different facilities.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Delivered goods and products to customer on time and in excellent condition
- Obtained customer signatures to complete and process paperwork
Education
High School Diploma -
Cabrillo High School, City College LAC Campus
Long Beach, CASome College (No Degree) - Music Performance
Long Beach City College
Long Beach, CASkills
- Great communication skills
- Strong computer skills
- Port Experience
- Bilingual
- Organized
- Reliable
- Customer service
- Customer Satisfaction
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Adventure Travel
- Enjoy creating and following travel blogs and vlogs
Timeline
Dispatcher
Pacifica Trucks LLC
02.2023 - 09.2025
Trucking Dispatcher
Supra National Express
02.2021 - 10.2022
Command Center Operator
American Honda Motor Co., Inc.
09.2018 - 12.2020
Trucking Dispatcher
Price Transfer Inc.
01.2012 - 12.2017
Courier Driver
Price Transfer Inc.
03.2010 - 01.2012
Some College (No Degree) - Music Performance
Long Beach City College
High School Diploma -
Cabrillo High School, City College LAC Campus
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