Freddy Medina
The Bronx,NY
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to ensure safety and efficiency in high-pressure environments, while delivering packages promptly. Recognized for problem-solving capabilities and maintaining a clean, organized workspace, contributing to an enhanced guest experience.
Overview
8
8
years of professional experience
Work History
Porter/ Service Delivery Driver
Bo's Bagels
02.2024 - Current
- Ensured cleanliness and organization of work areas for optimal safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with team members to complete scheduled maintenance tasks efficiently.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Supported team during peak hours by swiftly transporting orders and managing customer requests.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Porter/Delivery Driver
PT of the City
06.2021 - 01.2024
- Maintained cleanliness and organization of lobby and common areas to enhance guest experience.
- Trained new porters on operational procedures and customer service standards.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Delivered packages efficiently and ensuring timely arrival.
Patient Transporter
All Motions Physical Therapy
03.2018 - 04.2021
- Safely transported patients to and from therapy sessions, ensuring comfort and security throughout each transfer.
- Assisted medical staff by preparing patient transport equipment, maintaining readiness for efficient operations.
- Communicated effectively with patients regarding procedures, enhancing their understanding and reducing anxiety during transport.
- Monitored patient conditions during transport, promptly reporting any changes to healthcare providers for immediate attention.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Facilitated smoother discharge processes by efficiently organizing patient transport home.
Education
GED -
Dewitt Clinton
The Bronx, NYSkills
- Customer service
- Strong work ethic
- Problem-solving
- Valid Driver's license
- Safety awareness
- Punctual and dependable
Languages
Spanish
Native or Bilingual
Timeline
Porter/ Service Delivery Driver
Bo's Bagels
02.2024 - Current
Porter/Delivery Driver
PT of the City
06.2021 - 01.2024
Patient Transporter
All Motions Physical Therapy
03.2018 - 04.2021
GED -
Dewitt Clinton