Freddy opute
The Bronx
Summary
I am a seasoned Security Manager and Supervisor with over 25 years of experience in the security industry. My extensive background spans a wide range of environments, including medical and academic institutions, private residential complexes, hospitality establishments, high schools, research laboratories, and retail centers. This diverse experience has equipped me with the expertise to lead and train security teams, enforce safety and emergency protocols, and maintain a secure, professional, and customer-oriented environment for all occupants and visitors.
I am known for my strong leadership, adaptability, and hands-on approach to risk management, crisis response, and team coordination. I bring a high level of professionalism and reliability to every assignment and am comfortable working in both high-pressure and sensitive settings.
In addition to my operational experience, I am proficient in security reporting software, CCTV and access control systems, and general office applications such as Microsoft Office Suite, incident reporting tools, and basic database systems used in modern security operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Supervisor
Securitas Security Services USA
03.2022 - 04.2025
- Take proactive steps to create and maintain a safe and secure working environment for employees, visitors, and contractors.
- Implement measures to reduce risks and prevent potential security breaches.
- Excellent computer skills and solid understanding of scheduling.
- Provide specialized security for restricted access areas, ensuring that only authorized personnel are allowed entry.
- Monitor and manage access control systems, including badges, biometrics, and security gates
- Conduct regular walkthroughs of the facility to identify security vulnerabilities.
- Supervise and train newly assigned personnel in departmental and hospital operating procedures, ensuring consistent policy adherence.
- Serve as liaison with local law enforcement regarding hospital-related criminal incidents. Perform essential clerical and administrative duties to support security office operations.
- Stay up to date with security trends and implement improvements as necessary.
- Supervise daily security and concierge operations, ensuring effective oversight of personnel across assigned shifts and locations
- Lead, train, and mentor new and existing staff to maintain high standards of performance and professionalism
- Conduct daily shift briefings to communicate operational updates, site events, and procedural changes
- Coordinate and manage on-site and off-site special events, ensuring safety protocols and operational logistics are followed
- Perform audits and inventory checks of all security-related equipment to ensure availability and compliance
- Support the access control and badging program as needed, maintaining system accuracy and responsiveness
- Document and submit detailed reports on incidents, personnel matters, and site-specific concerns
- Assist in developing, updating, and implementing security policies, procedures, and post orders
- Represent the department at security meetings and contribute to operational improvements
- Handle administrative responsibilities including documentation, scheduling, and compliance tracking
- Review and verify timesheets and payroll summaries to ensure accurate and timely payroll processing
- Oversee the full-cycle hiring process for security guards and concierge staff, including interviews and onboarding
- Ensure all candidates successfully complete required pre-employment screenings.
Security Manager
Securitas Security Services
08.2017 - 03.2022
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Team Supervision & Leadership: Managed a team of 20 security officers, ensuring their performance met college standards and addressing any issues that arose during shifts.
- Campus Support & Customer Service: Assisted students with information regarding class cancellations, program updates, and access control requests, fostering a supportive and informed campus environment.
- Emergency Response & Fire Safety: Responded promptly to fire alarms and trouble signals from fire panels, ensuring swift action and coordination with fire safety teams.
- Reporting & Communication: Drafted and sent detailed daily reports to security teams, maintaining transparent communication regarding incidents, security activities, and operational updates.
- Security Oversight: Conducted routine checks on other campuses to monitor security officers' performance, ensuring adherence to security protocols and maintaining a high level of alertness.
- Administrative Support: Assisted with scheduling shifts, payroll processing, reviewing CCTV footage, and distributing uniforms to officers.
- Incident Investigation & Resolution: Investigated and intervened in drug transactions on campus, promptly notifying and coordinating with the appropriate authorities to address the situation.
Security Manager
EF Academy - Thornwood
01.2015 - 08.2017
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Monitor all entrances, exits, and restricted areas.
- Develop and enforce protocols to protect students, staff, and visitors.
- Respond to emergencies, including medical, fire, or violence-related incidents.
- Oversee student safety during off-campus activities and school events.
- Maintain and monitor CCTV, alarm systems, and other security technology.
- Manage ID systems, visitor logs, and gate access.
- Act as the main point of contact for law enforcement and emergency services.
- Identify security vulnerabilities and propose improvements.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Train staff and residential supervisors in basic security and emergency procedures.
Field Supervisor
US Security & Associates
09.2013 - 01.2015
- Supported operations for remotely managed accounts by performing on-site supervision of security professionals and ensuring site coverage at all times. I worked closely with operation managers on a day-to-day basis to supervise remote service delivery.
- Conducted routine and random patrols to assess officer performance, site conditions, and security effectiveness.
- Responded to incidents and emergencies, coordinated with law enforcement, and led on-site crisis management when necessary.
- Trained, mentored, and coached new and existing officers on safety procedures, customer service, and incident reporting.
- Enforced compliance with company policies, client expectations, and regulatory safety standards.
- Investigated security incidents, prepared detailed reports, and submitted timely documentation to management.
- Acted as a liaison between clients and company operations, ensuring concerns were addressed and expectations met.
- Assisted with scheduling, shift coverage, and deployment of personnel to maintain 24/7 operational readiness.
- Performed uniform, equipment, and readiness inspections to uphold professional appearance and preparedness.
- Conducted performance evaluations and submitted field reports to support disciplinary action, recognition, or further training.
Security Supervisor
Allied Barton
01.2011 - 08.2013
- Supervised daily operations of hotel security staff, including shift scheduling, post assignments, and performance monitoring.
- Conducted routine and random patrols to assess officer performance, site conditions, and security effectiveness.
- Conducted regular patrols of guest areas, entrances, parking lots, and restricted zones to ensure safety and deter unauthorized activity.
- Responded swiftly to emergencies, disturbances, and guest complaints, ensuring a calm and professional resolution.
- Monitored surveillance systems (CCTV) and access control points to maintain continuous situational awareness.
- Trained security personnel on emergency procedures, guest interaction, fire safety, and loss prevention protocols.
- Collaborated with hotel management to enforce safety standards, protect guest privacy, and support a welcoming atmosphere.
- Documented incidents and prepared detailed reports for management and law enforcement when necessary.
- Managed access to restricted areas such as staff-only floors, VIP suites, and event spaces.
- Conducted fire safety checks and supported evacuation drills in compliance with local fire code regulations.
- Ensured guest safety while maintaining a discreet and customer-friendly security presence.
Security Supervisor
SSC
02.2008 - 01.2011
- Monitored and controlled access to restricted areas, delivery zones, and staff entrances to prevent unauthorized entry.
- Checked credentials of employees, contractors, and vendors, enforcing strict ID and visitor badge procedures.
- Conducted bag checks and screenings as required to ensure compliance with mall security policies.
- Operated electronic access systems, CCTV, and radio communication devices to maintain site awareness.
- Patrolled entrances, parking areas, and loading docks to deter theft, trespassing, and loitering.
- Responded to alarms, suspicious activity, and access control breaches in a timely and professional manner.
- Maintained detailed access logs and incident reports for all entry/exit events and irregular activities.
- Coordinated with mall security teams and local law enforcement during high-risk situations or emergencies.
- Assisted with crowd control during sales, events, and peak traffic hours to ensure safe and orderly entry.
- Supported customer service by providing directions, answering safety-related questions, and de-escalating conflicts when needed.
Education
No Degree - Nursing
Bronx Community College
Bronx, NYSkills
- Security team management
- Safety and security regulations
- Daily incident reporting
- Physical restraint training
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Security Software (CCTV, Access Control, Alarm Systems)
- Project Management Tools
- Scheduling Software
- Data Analysis Tools (Google Analytics, SQL, Microsoft Power BI)
Certification
- Class D Drivers License - Expires 9/22/2026
- First Aid CPR/AED
- Narcan (Naloxone) Administration Certification
- F80
- Crisis Management Certification (CPI)
- Workplace Violence Prevention Certification
Languages
English
Timeline
Security Supervisor
Securitas Security Services USA
03.2022 - 04.2025
Security Manager
Securitas Security Services
08.2017 - 03.2022
Security Manager
EF Academy - Thornwood
01.2015 - 08.2017
Field Supervisor
US Security & Associates
09.2013 - 01.2015
Security Supervisor
Allied Barton
01.2011 - 08.2013
Security Supervisor
SSC
02.2008 - 01.2011
No Degree - Nursing
Bronx Community College
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